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- Tasks: Lead a front-of-house team and ensure exceptional service for residents.
- Company: Join a prestigious residential development in vibrant London SE1.
- Benefits: Enjoy 24 days annual leave, health perks, and company social events.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in high-end concierge or hospitality management is essential.
- Other info: Dynamic role with opportunities for personal growth and a supportive team environment.
The predicted salary is between 28000 - 40000 £ per year.
Join Our Team as a Senior Concierge in London SE1! We’re looking for an experienced Senior Concierge to join our team at a prestigious residential development in London (SE1).
Location: Blackfriars Road, London, SE1
Salary: £33,500
Hours: 4 on 4 off, Days
Responsibilities
- Lead by Example: Support and oversee the front-of-house team, ensuring a warm, professional, and efficient service for all residents and visitors.
- Maintain Standards: Conduct daily inspections of internal and external communal areas to ensure the development remains spotless, safe, and well-maintained.
- Resident Support: Act as the first point of contact for residents’ enquiries, maintenance issues, or complaints — handling each with professionalism and care.
- Operational Oversight: Manage parcel deliveries, access permissions, and parking, ensuring all systems and procedures run smoothly.
- Contractor Management: Oversee contractors and maintenance staff, ensuring all works are completed safely and to a high standard.
- Health & Safety: Take overall responsibility for site safety — from fire alarm testing to reporting hazards and ensuring compliance.
- Team Leadership: Mentor and support the concierge, cleaning, and maintenance teams, maintaining morale and ensuring consistent performance across shifts.
- Problem Solving: When the Front Desk Manager is away, take full ownership of day-to-day operations — managing move-ins/outs, investigating complaints, and providing a detailed handover on their return.
Qualifications
- Experience in managing a concierge or front-of-house team within a high-end residential or hospitality setting.
- Strong leadership skills — able to motivate, coach, and support others.
- Excellent communication and interpersonal skills.
- Sound understanding of Health & Safety practices (IOSH or NEBOSH qualification desirable).
- Proficiency with Microsoft Office and general computer systems.
- A proactive, organised, and solution-focused approach.
- A genuine passion for service excellence and creating a welcoming environment.
Perks
- 24 days annual leave (inclusive of bank holidays)
- Cycle to Work Scheme
- MediCash & SmartHealth – digital healthcare support for you and your family
- Eye Care Vouchers
- Perkbox rewards & discount
- Company social events
- Pension plan
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Senior Concierge - London, SE1 (Blackfriars Road) employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Concierge - London, SE1 (Blackfriars Road)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and concierge industry. You never know who might have a lead on that perfect Senior Concierge role. Plus, personal recommendations can really make you stand out!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at job fairs or networking events, be ready to discuss your experience managing teams and ensuring top-notch service. Bring examples of how you've led by example in previous roles.
✨Tip Number 3
Be proactive! If you see a job you like, don’t just wait for the application window to open. Reach out directly to the company through our website. Express your interest and ask about upcoming opportunities — it shows initiative!
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of health and safety practices. Be ready to discuss how you’ve handled operational oversight and problem-solving in past roles. Confidence in these areas will show you’re the right fit for the Senior Concierge position!
We think you need these skills to ace Senior Concierge - London, SE1 (Blackfriars Road)
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in managing a concierge or front-of-house team. We want to see how you've led teams in high-end settings, so don’t hold back on those details!
Tailor Your Application: Take a moment to tailor your application to the role. Use keywords from the job description, like 'leadership' and 'service excellence', to show us you’re the perfect fit for our Senior Concierge position.
Be Professional Yet Personable: Remember, we’re looking for someone who can create a welcoming environment. Your written application should reflect your communication skills — be professional but let your personality shine through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at our prestigious development.
How to prepare for a job interview at Encore
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Concierge. Familiarise yourself with the key tasks like managing parcel deliveries and overseeing contractors. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Senior Concierge, you'll be leading a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've motivated and supported your team in previous roles. This will give the interviewer confidence in your ability to maintain morale and performance.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as dealing with resident complaints or ensuring health and safety compliance. Think of real-life examples where you've successfully navigated similar challenges, and be ready to discuss your problem-solving approach.
✨Demonstrate Your Passion for Service Excellence
The role requires a genuine passion for creating a welcoming environment. Be prepared to talk about what service excellence means to you and share instances where you've gone above and beyond to ensure customer satisfaction. This will help you connect with the interviewers on a personal level.