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- Tasks: Manage residential estates, ensuring financial health and exceptional customer service.
- Company: Encore, a leading residential property management company with a personal touch.
- Benefits: Competitive salary, hybrid working model, and extensive training opportunities.
- Other info: Dynamic environment with great career growth potential.
- Why this job: Join a fun, supportive team and make a real difference in people's lives.
- Qualifications: 5+ years in property management with strong financial and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own. The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. We’re all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.
We are looking for an enthusiastic and skilled Estate Manager/Senior Property Manager to coordinate resources and manage a diverse portfolio of residential estates. This pivotal role will allow you to showcase your expertise in financial management, maintenance coordination, and client communication while providing exceptional service to our customers.
What You’ll Do
- Milestone Management: Ensure cyclical tasks and reactive works are completed on time and achieve Key Performance Indicator (KPI) targets.
- Financial Oversight: Prepare and manage annual budgets, generate purchase orders, and monitor income and expenditure for financial health.
- Maintenance Management: Implement and oversee planned maintenance schedules, conduct site inspections, and ensure timely resolution of maintenance issues.
- Customer Service Excellence: Maintain strong client relationships, lead meetings, and resolve resident inquiries and complaints with professionalism and diplomacy.
What You’ll Bring
- 5+ years of relevant management experience, in estate or property management.
- Strong financial acumen, including budget management and cost control.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
Why Work with Us?
- Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
- Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
- Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.
Encore operates a hybrid working model. For this role the requirement is 2 days in the office, 2 days from home and 1 day on site. The salary on offer is competitive and based on experience.
Senior Property Manager in Sandhurst employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Manager in Sandhurst
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your experience in financial management and customer service. Make sure they see how your skills align with their mission of providing exceptional service.
✨Tip Number 3
Prepare for interviews by researching Encore's culture and values. Be ready to discuss how you can contribute to their goal of being the most professional managing agent in the country. Tailor your answers to reflect their commitment to teamwork and communication.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Encore team and being part of their fantastic work environment.
We think you need these skills to ace Senior Property Manager in Sandhurst
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for property management shine through. We want to see how much you care about creating a great experience for residents, just like we do at Encore.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the role of Senior Property Manager. Focus on your financial management skills and any customer service successes you've had – we love seeing those!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Encore
✨Know Your Numbers
As a Senior Property Manager, you'll need to demonstrate strong financial acumen. Brush up on budget management and cost control strategies before the interview. Be ready to discuss how you've successfully managed budgets in the past and any KPIs you've achieved.
✨Showcase Your Communication Skills
Communication is key in property management. Prepare examples of how you've maintained strong client relationships and resolved resident inquiries. Think about specific situations where your diplomacy made a difference, and be ready to share those stories.
✨Understand the Company Culture
Encore values teamwork and a fun work environment. Research their culture and think about how you can contribute to it. During the interview, express your enthusiasm for collaboration and share experiences that highlight your ability to work well in a team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common maintenance issues or financial challenges you’ve faced in previous roles. Prepare structured responses that outline your approach to resolving these situations effectively.