At a Glance
- Tasks: Welcome residents, handle queries, and ensure safety with regular site checks.
- Company: Encore, a leading provider of residential concierge services.
- Benefits: Competitive salary, 24 days leave, health perks, and social events.
- Other info: Flexible 4 on 4 off schedule with opportunities for growth.
- Why this job: Join a dynamic team and enhance residents' experiences every night.
- Qualifications: Customer service experience preferred; strong communication skills essential.
The predicted salary is between 28000 - 28000 £ per year.
Overview
Encore is hiring a Night Concierge in Salford (M5), Manchester. This role focuses on delivering outstanding customer service, maintaining high standards, and ensuring resident safety and satisfaction.
Base pay and schedule
- Location: Salford - M5
- Annual Salary: £28,000
- Hours/Working Pattern: 4 on 4 off, 7pm–7am
What You\'ll Be Doing
- Welcome and assist residents and visitors, handle queries, and help with maintenance requests.
- Address issues promptly (maintenance, emergencies) and escalate to the building manager when needed.
- Conduct regular site checks, verify IDs, and monitor CCTV to maintain safety.
- Handle and record resident deliveries to ensure smooth communication and pickup.
- Keep the concierge area and lobby presentable.
- Perform safety checks on site, assist with fire alarm testing, emergency lighting, and smoke vent testing.
- Provide local knowledge and recommendations to enhance residents’ experience.
What You\'ll Bring
- Experience as a concierge is a plus, but strong customer service or security background is valued.
- Excellent communication skills (written and verbal).
- Health & safety qualifications are advantageous but not essential.
- Positive, can-do attitude with attention to detail and the ability to handle responsibilities with care.
Perks and Benefits
- 24 days annual leave (Inclusive of Bank Holidays)
- Birthday or closest working day off
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family
- Eye Care Vouchers
- Perkbox Rewards
- Company social events
- Pension Plan
Residential Concierge (Nights) - Salford (M5) in Manchester employer: Encore
Encore is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture where your contributions are valued. As a Night Concierge in Salford, you'll enjoy competitive pay, generous annual leave, and unique perks like the Cycle to Work Scheme and MediCash health services, all while being part of a team dedicated to enhancing residents' experiences. With opportunities for growth and a focus on maintaining high standards, Encore is the perfect place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Concierge (Nights) - Salford (M5) in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Encore. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Encore before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Residential Concierge (Nights) - Salford (M5) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Encore:Your cover letter is your chance to shine! Tell us why you want to work at Encore specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Encore!
How to prepare for a job interview at Encore
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
