At a Glance
- Tasks: Welcome residents, solve problems, ensure safety, and manage deliveries.
- Company: Dynamic team in Manchester focused on outstanding customer service.
- Benefits: 24 days annual leave, health services, exclusive offers, and social events.
- Other info: Flexible 4 on 4 off night shifts with great career growth opportunities.
- Why this job: Make a real difference in people's lives while enjoying a supportive work environment.
- Qualifications: Customer service experience preferred; strong communication skills essential.
The predicted salary is between 24000 - 32000 £ per year.
Join Our Team as a Concierge!
Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people\'s day-to-day lives? We\'re looking for a proactive, customer-focused Concierge to join our dynamic team in Manchester.
If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
Location: Salford -M5
Annual Salary: £28,000
Hours/Working Pattern: 4 on 4 off, 7pm-7am
What You\'ll Be Doing:
Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
Problem-Solving: Address issues promptly, from maintenance to emergencies, and elevate concerns to the building manager as needed.
Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
Maintain Presentation: Keep the concierge area and lobby looking presentable.
Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
What You\'ll Bring:
Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
Excellent communication skills – both written and verbal.
Health & safety qualifications are advantageous but not essential.
A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
24 Days Annual Leave (Inclusive of Bank Holidays)
Birthday or closest working day, day off
Cycle to Work Scheme
MediCash
SmartHealth – Online health services for you and your immediate family.
Eye Care Vouchers to support your well-being.
Perkbox Rewards to enjoy exclusive offers.
Company Social Events
Pension Plan
Residential Concierge (Nights) - Salford (M5) employer: Encore
Join our vibrant team in Salford as a Residential Concierge, where your passion for outstanding customer service will shine. We offer a supportive work culture with ample opportunities for personal growth, competitive benefits including 24 days of annual leave, and unique perks like MediCash SmartHealth services and a Cycle to Work scheme. Experience the satisfaction of making a difference in residents' lives while enjoying a balanced work schedule that promotes well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Concierge (Nights) - Salford (M5)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Encore. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Encore before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Residential Concierge (Nights) - Salford (M5)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Encore:Your cover letter is your chance to shine! Tell us why you want to work at Encore specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Encore!
How to prepare for a job interview at Encore
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
