Porter - Cambridge, CB3

Join Our Team as a Porter!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people\’s day-to-day lives? We\’re looking for a proactive, customer-focused Porterto join our dynamic team in Cambridge.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: Cambridge, CB3
• Annual Salary: £30,000
• Hours/Working Pattern: 4 on 4 off, 7am-7pm

Please note, we are expecting this role to be available from early September, however this is subject to change dependent on completion of the site.

What You\’ll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residentsensuring a smooth communication and pick up.
• Safety Checks:Looking out for H&S hazards on site patrol,Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience
• Cleanliness of Communal areas: Vacuum & mop floors, Dust and polish wooden elements, Clean windows, Cleaning light fittings and replacing bulbs as required, Litter picking, Sweeping pathways, Gardening (Weeding, pruning, hedge trimming).

What You\’ll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 24 Days Annual Leave(Inclusive of Bank Holidays)
• Birthday or closest working day, day off
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan

#J-18808-Ljbffr