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- Tasks: Manage financial transactions and customer queries with flair and professionalism.
- Company: Encore is a top-rated property management company focused on exceptional customer care since 2004.
- Benefits: Enjoy a competitive salary, hybrid working model, and a supportive team environment.
- Why this job: Join a fun, collaborative culture that values growth and recognition as Employer of the Year.
- Qualifications: 1+ years in customer relations, strong communication skills, and proficiency in Microsoft Office.
- Other info: Work in a vibrant office in Cambridge, with opportunities for career advancement.
The predicted salary is between 25000 - 28000 ÂŁ per year.
At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.
Voted as one of the best places to work in the \”Sunday Times\” last year.The Encore culture not only attracts the brightest talent, but also industry recognition as we\’ve been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country – with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.
The Role:
As our Service Charge, Collections and Payments Administrator, you’ll be the financial backbone of our operations. You’ll interact with various internal teams—like Estate Management, Legal, and Facilities—and external partners, including suppliers and Leaseholders. Your role will be pivotal in ensuring smooth financial transactions and amazing customer service.
What You’ll Be Doing:
- Customer Liaison: Handle supplier payment and Leaseholder enquiries with flair and professionalism.
- Query Management: Tackle Dwellant queries, resolving disputes and duplicate items.
- Timely Payments: Ensure supplier refunds are processed promptly while adhering to Health & Safety guidelines.
- Financial Skills: Process invoices, conduct regular bank reconciliations, and prepare our fortnightly payment runs.
- Statement Reconciliation: Keep things tidy by reconciling supplier statements and addressing any queries with confidence.
- Pooled Accounts: Ensure our pooled accounts are well-funded and Leaseholder payments are managed as per ARMA guidelines.
- Team Collaborator: Work closely with estate managers and suppliers to resolve urgent issues and keep everything running smoothly.
What You’ll Bring:
- Experience: 1+ years of customer relations experience (bonus points for service charge client accounting or Qube software knowledge!).
- Attention to detail:Strong administration experience.
- Communication Skills: Exceptional verbal and written communication skills—you\’re the friendly voice that everyone loves to hear from!
- Organisational Skills: Excellent time management, prioritisation, and diary management to keep everything on track.
- Team Spirit: A collaborative, approachable attitude that makes you a joy to work with.
- Tech Savvy: Proficiency in Microsoft Outlook, Word, and Excel to keep our operations streamlined.
Why Work with Us?:
- Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
- Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
- Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.
We operate a hybrid working model. This role requires you to be in the Cambridge office 2 days per week.
The salary for this role is £25,000 – £28,000 depending one experience
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Payments Administrator employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Administrator
✨Tip Number 1
Familiarise yourself with the property management industry, especially focusing on service charge client accounting. Understanding the nuances of this field will help you stand out during discussions.
✨Tip Number 2
Brush up on your communication skills. Since you'll be the friendly voice for customers and suppliers, practice articulating your thoughts clearly and confidently to make a great impression.
✨Tip Number 3
Network with professionals in the property management sector. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 4
Demonstrate your tech-savviness by getting comfortable with Microsoft Excel and any property management software like Qube. Being proficient in these tools will show that you're ready to hit the ground running.
We think you need these skills to ace Payments Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer relations and financial administration. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your understanding of Encore's mission. Mention specific skills that align with the role, such as your attention to detail and communication skills.
Showcase Relevant Experience: In your application, emphasise any previous roles where you handled financial transactions or customer queries. If you have experience with service charge client accounting or Qube software, make sure to highlight that.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Encore
✨Showcase Your Customer Service Skills
As a Payments Administrator, you'll be the friendly voice for customers. Prepare examples of how you've handled customer queries or disputes in the past, highlighting your communication skills and professionalism.
✨Demonstrate Attention to Detail
This role requires strong administration skills and attention to detail. Be ready to discuss how you ensure accuracy in financial transactions and how you manage tasks like invoice processing and bank reconciliations.
✨Familiarise Yourself with Relevant Software
If you have experience with Qube software or similar systems, mention it! If not, do some research on it beforehand. Showing that you're tech-savvy and willing to learn will impress the interviewers.
✨Emphasise Team Collaboration
Encore values teamwork and collaboration. Think of examples where you've worked effectively within a team to resolve issues or improve processes, and be prepared to share these during your interview.