Onboarding Client Accountant Coordinator

At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.

The purpose of this role is to lead and inspire a team of Onboarding Client Accountants as part of the New Business and Technical Team within the Client Accounting department. Strong, visible leadership is central to this position: the role holder is expected to set clear priorities, drive accountability within the team, and ensure that opening balances are reconciled and processed in a timely and accurate manner. The role is responsible for supporting the effective onboarding of new developments from previous agents or developers, including developments that may be brought into management in phases. This is a vital role within the team, working closely with the Mobilisation and Business Development teams. A key aspect of the role is proactively communicating progress to other departments and managing the expectations of stakeholders – including Estate Managers, clients and the wider business – who are awaiting opening balances to be reconciled and processed. It will also involve regular interaction with outgoing agents, key clients and external accountants.

Location: Remote with travel once a week to one of our offices

Employment type: Full-time

What you’ll do:

• Monitor and report on onboarding tasks, setting clear priorities and ensuring the most time‑critical work
• Provide strong, effective day‑to‑day leadership
• Conduct regular team meetings and one‑to‑one meetings
• Complete annual staff appraisals and probation reviews
• Act as the first point of contact for queries within your team
• Encourage team members to raise potential solutions when escalating problems
• Complete or review opening balance calculations for new developments and developments taken on from previous agents or developers
• Identify and resolve process bottlenecks
• Proactively update other departments – including Mobilisation, Business Development and Estate Management on the status of opening balance reconciliations
• Liaise with the Client Accounting Manager to support system and procedure improvements and develop commercial awareness across the team
• Manage referred leaseholder service charge queries through to resolution by telephone or email, escalating to the relevant Estate Manager where appropriate
• Assist the Client Accounting and Finance teams with day‑to‑day and ad‑hoc duties as required

What you’ll bring:

• Qualifications: Part‑qualified CIMA/ACCA/ACA or qualified by experience
• Experience: 5+ years accounts experience; Experience in service charge client accounting; Experience with Qube software; Demonstrable experience of leading a team effectively, including setting priorities, managing workloads and holding team members to account for delivery
• Skills: Excellent time management and able to prioritise effectively; Exceptional numeracy/analytical skills and competent in dealing with financial information; Strong communication skills written and verbal, when updating stakeholders and managing colleagues and clients expectations; Proficient in all Microsoft programmes, particularly Excel, as well as competency in mail merging; Ability to build strong working relationships with employees and across the organisation
• Behaviours: Have a detail‑orientated approach and ability to think critically; Take personal responsibility for seeing things through to successful resolution; Have pride in your work and care about your/the team’s performance; Consistently apply logical thinking to resolve issues effectively; Ability to see where improvements can be made; Have a positive, can‑do attitude that enhances team morale