Night Duty Manager - Birmingham, B4

Overview

Night Duty Manager – Birmingham, B4

Location: Birmingham, B4. We are looking for a proactive Night Duty Manager to join our team in the heart of Birmingham.

What You\’ll Be Doing

• Welcome and assist: Greet residents and visitors, handle queries and maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residents, ensuring smooth communication and pickup.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks: Look out for H&S hazards on site, assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You\’ll Bring

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Salary and Hours

• Annual Salary: £33,000
• Hours/Working Pattern: 4 on 4 off, 7pm-7am

Perks of Joining Us

• 24 Days Annual leave (Inclusive of Bank holidays)
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers
• Perkbox Rewards
• Company Social Events
• Pension Plan

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing