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For Companies At a Glance
- Tasks: Welcome residents, solve problems, ensure safety, and manage deliveries.
- Company: Dynamic team in the heart of London focused on outstanding customer service.
- Benefits: 24 days annual leave, health services, cycle scheme, and exclusive rewards.
- Why this job: Make a real difference in people's lives while enjoying a vibrant work environment.
- Qualifications: Customer service experience preferred; strong communication skills are essential.
- Other info: Flexible 4 on 4 off shifts with opportunities for social events.
The predicted salary is between 25000 - 35000 £ per year.
Join Our Team as a Concierge in London! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.
If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
Location: London, W11
Annual Salary: £30,282
Hours/Working Pattern: 4 on 4 off, 7pm-7am
What You’ll Be Doing:
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and elevate concerns as needed.
- Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residents ensuring smooth communication and pick up.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks: Look out for H&S hazards on site patrol, assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
What You’ll Bring:
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
- 24 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
Night Concierge - London, W11 employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge - London, W11
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Research companies you admire and reach out directly. Express your interest in working with them, even if they’re not actively hiring.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to concierge duties. Show off your problem-solving skills and customer service experience – that’s what will set you apart!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Night Concierge - London, W11
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share specific examples of how you've made a difference in someone's day, as this aligns perfectly with what we're looking for!
Highlight Problem-Solving Skills: We love proactive individuals! Make sure to mention any experiences where you’ve successfully resolved issues or handled emergencies. This will show us that you can think on your feet and keep things running smoothly.
Keep It Professional Yet Friendly: While we want to see your personality, remember to maintain a professional tone in your written application. A friendly approach can make a great impression, so balance professionalism with warmth!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Encore
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Concierge. Familiarise yourself with tasks like greeting residents, handling queries, and conducting safety checks. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position revolves around outstanding customer service, prepare examples from your past experiences where you went above and beyond for customers. Highlight your problem-solving abilities and how you maintained high standards in challenging situations.
✨Demonstrate Local Knowledge
Being able to offer advice about the local area is a key part of the job. Brush up on local attractions, restaurants, and services that residents might find useful. This will show your commitment to enhancing their experience and your proactive approach.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
