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For Companies At a Glance
- Tasks: Welcome residents, handle queries, and ensure building safety with a proactive approach.
- Company: Join Encore, a luxury residential building in the heart of London.
- Benefits: Enjoy 24 days annual leave, health services, and exclusive perks.
- Why this job: Make a difference in residents' lives while working in a vibrant environment.
- Qualifications: Customer service experience is valued; strong communication skills are essential.
- Other info: Flexible 4 on 4 off shifts with excellent career growth opportunities.
The predicted salary is between 24800 - 25100 £ per year.
Encore is looking for a proactive Night Concierge to join our dynamic team in the heart of London. This role offers a unique opportunity to deliver outstanding customer service at a luxury residential building.
Job Details
- Location: EC1V
- Employment type: Full-time
- Seniority level: Entry level
- Hours/Working Pattern: 4 on 4 off, 7pm-7am
- Annual Salary: £29,870
Responsibilities
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem‑Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
- Security: Conduct regular site walk‑arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residents ensuring smooth communication and pick up.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks: Look out for H&S hazards on site patrol, assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
Qualifications
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can‑do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us
- 24 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- MediCash SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well‑being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
Night Concierge - London, EC1V employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge - London, EC1V
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might know someone in the industry. A personal recommendation can go a long way in landing that Night Concierge role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to showcase your customer service skills and how you can enhance residents' experiences. Confidence is key!
✨Tip Number 3
Stay proactive! If you see a job opening that excites you, don’t hesitate to apply through our website. The sooner you get your application in, the better your chances of standing out.
✨Tip Number 4
Research the company! Knowing about Encore and its values will help you tailor your conversations during interviews. Show them you’re genuinely interested in being part of their dynamic team.
We think you need these skills to ace Night Concierge - London, EC1V
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, we’re looking for someone who can create a welcoming atmosphere for our residents.
Tailor Your Application: Make sure to tailor your application specifically for the Night Concierge role. Highlight any relevant experience in customer service or security, and connect it back to how it will help you excel in this position. We love seeing how you can bring your unique skills to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role. Remember, clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and the perks of joining our team!
How to prepare for a job interview at Encore
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Night Concierge. Familiarise yourself with tasks like greeting residents, handling maintenance requests, and conducting security checks. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position revolves around outstanding customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to highlight your proactive approach and problem-solving abilities.
✨Demonstrate Local Knowledge
Having a good grasp of the local area can set you apart. Research popular spots, services, and amenities nearby that you could recommend to residents. This shows that you're not just looking for a job, but that you genuinely care about enhancing the residents' experience.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about team dynamics, company culture, or specific challenges the concierge team faces. This not only shows your interest but also helps you gauge if the role is the right fit for you.
