Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome residents, solve problems, ensure safety, and manage parcels.
- Company: Join a dynamic team in the heart of London focused on outstanding customer service.
- Benefits: Enjoy 24 days annual leave, cycle to work scheme, health services, and exclusive perks.
- Why this job: Make a difference in people's lives while working in a vibrant environment.
- Qualifications: SIA License required; customer service or security experience preferred.
- Other info: Work 7pm-7am, 4 on 4 off shifts for a balanced lifestyle.
The predicted salary is between 23000 - 30000 £ per year.
Join Our Team as a Concierge inLondon!
Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people\’s day-to-day lives? We\’re looking for a proactive Concierge to join our dynamic team in the heart of London.
If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
- Location:London, E1
- Annual Salary:£27,000
- Hours/Working Pattern: 7pm-7am, 4 on 4 off
What You\’ll Be Doing:
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
- Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
What You\’ll Bring:
- Valid & in date SIA License is a requirement for this role.
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
- 24 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
#J-18808-Ljbffr
Night Concierge - London, E1 employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge - London, E1
✨Tip Number 1
Familiarise yourself with the local area around London, E1. Knowing popular spots, restaurants, and services will help you provide valuable recommendations to residents and visitors, showcasing your local knowledge during the interview.
✨Tip Number 2
Brush up on your customer service skills by practising scenarios where you handle difficult situations or complaints. Being able to demonstrate your problem-solving abilities will set you apart as a proactive candidate.
✨Tip Number 3
Make sure you have a valid SIA License and keep it handy. Being prepared to show this during your interview will highlight your commitment to safety and professionalism in the role.
✨Tip Number 4
Consider visiting similar concierge services or hotels to observe their operations. This will give you insights into best practices and help you articulate how you can bring those experiences to our team.
We think you need these skills to ace Night Concierge - London, E1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or security. Emphasise any previous roles where you demonstrated problem-solving skills and attention to detail, as these are crucial for the Night Concierge position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer service. Mention specific examples of how you've positively impacted others in previous roles, and express your enthusiasm for working in a dynamic team environment.
Highlight Relevant Qualifications: Ensure you mention your valid SIA License prominently in your application. If you have any health and safety qualifications, include those as well, as they can set you apart from other candidates.
Showcase Local Knowledge: If you have familiarity with the local area, mention it in your application. This can demonstrate your ability to enhance residents' experiences by providing valuable recommendations and advice.
How to prepare for a job interview at Encore
✨Showcase Your Customer Service Skills
As a Concierge, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond to assist customers or resolve issues.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled challenging situations in the past. Think of specific instances where you had to think on your feet and provide solutions quickly, as this role requires prompt problem-solving.
✨Highlight Your Local Knowledge
Familiarise yourself with the local area around London, E1. Be prepared to share recommendations for restaurants, attractions, or services that could enhance residents' experiences, showing your commitment to their satisfaction.
✨Emphasise Attention to Detail
In this role, maintaining high standards is key. Discuss how you ensure that your work environment is presentable and safe, and provide examples of how your attention to detail has positively impacted your previous roles.
