Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome residents, solve problems, ensure safety, and manage parcels.
- Company: Join a dynamic team in Brentford focused on outstanding customer service.
- Benefits: Enjoy 24 days annual leave, cycle to work scheme, and exclusive perks.
- Why this job: Make a difference in people's lives while working in a vibrant environment.
- Qualifications: Customer service experience preferred; strong communication skills essential.
- Other info: Work Monday to Friday, 11pm-7am, with opportunities for social events.
The predicted salary is between 22000 - 30000 £ per year.
Join Our Team as a Concierge in Brentford!
Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people\’s day-to-day lives? We\’re looking for a proactive Concierge to join our dynamic team in the heart of Brentford.
If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
- Location:Brentford
- Annual Salary:£26,000
- Hours/Working Pattern: Monday to Friday, 11pm-7am
What You\’ll Be Doing:
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
- Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
What You\’ll Bring:
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
- 24 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
#J-18808-Ljbffr
Night Concierge - Brentford employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge - Brentford
✨Tip Number 1
Familiarise yourself with the local area around Brentford. Knowing the best places to recommend to residents can set you apart from other candidates and show your commitment to enhancing their experience.
✨Tip Number 2
Demonstrate your problem-solving skills in any interactions you have before the interview. Whether it's through networking or casual conversations, showing that you can think on your feet will highlight your suitability for the role.
✨Tip Number 3
Engage with current or former concierges if possible. They can provide insights into the day-to-day responsibilities and challenges of the role, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 4
Showcase your customer service experience in real-life scenarios. Be ready to share specific examples of how you've gone above and beyond to assist others, as this is crucial for a concierge role.
We think you need these skills to ace Night Concierge - Brentford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Night Concierge position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or security. Use bullet points to make it easy to read, and include specific examples of how you've successfully handled similar responsibilities.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering outstanding customer service. Mention specific instances where you resolved issues efficiently or enhanced someone's experience, demonstrating your proactive approach.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves maintaining high standards.
How to prepare for a job interview at Encore
✨Showcase Your Customer Service Skills
As a Concierge, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond to assist customers or resolve issues. This will demonstrate your proactive approach and commitment to making a difference in people's lives.
✨Demonstrate Problem-Solving Abilities
The role involves addressing various issues promptly. Think of specific situations where you successfully solved problems, whether related to maintenance or emergencies. Highlighting your quick thinking and ability to remain calm under pressure will impress the interviewers.
✨Familiarise Yourself with Local Knowledge
Being able to offer advice about the local area can enhance residents' experiences. Research Brentford and be ready to discuss local attractions, services, and amenities. This shows your enthusiasm for the role and your willingness to go the extra mile for residents.
✨Emphasise Attention to Detail
In this position, maintaining high standards is key. Be prepared to discuss how you ensure that areas are presentable and safe. Mention any relevant experiences where your attention to detail made a significant impact, as this will align with the expectations of the role.
