At a Glance
- Tasks: Welcome residents, solve problems, ensure safety, and manage deliveries.
- Company: Join a dynamic team in Barking focused on outstanding customer service.
- Benefits: Enjoy 24 days annual leave, health perks, and exclusive rewards.
- Other info: Flexible weekend hours with opportunities for social events and career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience is valued; strong communication skills are essential.
The predicted salary is between 12000 - 15000 £ per year.
Join Our Team as a Concierge in Barking!
Are you passionate about delivering outstanding customer service?
Do you enjoy making a difference in people's day-to-day lives?
We're looking for a proactive Concierge to join our dynamic team in the heart of Barking.
If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
- Location: Barking, IG11
- Hours/Working Pattern: Saturday & Sunday, 10am - 6pm
- What You'll Be Doing
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and elevate concerns as needed.
- Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
- What You'll Bring
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us
- 24 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- Medi Cash
- Smart Health – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
- #J-18808-Ljbffr
Weekend Resident Relations Coordinator - Barking, IG11 in London employer: Encore
Encore is an exceptional employer, offering a vibrant work culture that values creativity and collaboration in the heart of London. With competitive salaries, comprehensive benefits like private healthcare and family leave, and ample opportunities for professional growth, employees are empowered to thrive in their roles while delivering outstanding service at prestigious events. Join us to be part of a dynamic team that celebrates innovation and excellence in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Resident Relations Coordinator - Barking, IG11 in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Encore and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Encore and let us see your personality shine through!
We think you need these skills to ace Weekend Resident Relations Coordinator - Barking, IG11 in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Encore.
Get Familiar with Our Brand:Before applying, take some time to learn about Encore and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Encore
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Encore.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Encore will surely appreciate.
