At a Glance
- Tasks: Be the friendly face of our residential development, ensuring smooth operations and excellent service.
- Company: Join Encore, a leader in managing residential developments across the UK.
- Benefits: Earn £18,716 for working weekends with opportunities for training and growth.
- Other info: Enjoy a supportive environment with great career development opportunities.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer-facing roles and a positive, professional attitude.
The predicted salary is between 18716 - 18716 £ per year.
We’re looking for an experienced Weekend Porter to support the smooth operation of a residential development based in London, providing an efficient, courteous and professional service to residents and visitors while helping to maintain a safe, secure and well-presented environment.
Location: London E1W
Salary: £18,716
Hours: Saturday & Sunday, 7am-7pm
The Role
As the Weekend Porter, you will be the first point of contact for residents and visitors to the building, ensuring they receive an efficient and courteous service at all times. You will support the safe and smooth running of the development by monitoring security cameras, maintaining building access procedures, managing parcels and keys, completing handovers and records, assisting residents and visitors, and supporting the upkeep of communal areas.
What You’ll Do
- Resident & Visitor Services
- Provide an efficient, courteous and attentive service to residents, visitors and guests at all times.
- Act as the first point of contact for residents and visitors to the building.
- Arrange taxis for residents and their guests when requested.
- Notify residents of parcels, packages and recorded delivery letters, and arrange collection or delivery as required.
- Maintain a visible and professional presence on site.
- Security & Access Control
- Monitor the various security cameras around the building and react to and report any possible breaches of security.
- Take responsibility for the security of the main entrance doors and gates.
- Ensure gates are locked and opened in line with site requirements, including any specified overnight arrangements.
- Support the safe management of building access for residents, visitors and contractors.
- Follow site procedures and promptly report any security concerns.
- Handover & Site Records
- Complete a full handover at the start of each shift and familiarise yourself with events that may have occurred since you were last on duty.
- Receive and pass on all relevant matters from the previous porter, including details of those in occupation where relevant.
- Read through the log book, take notes where necessary, and check events past, present and future in the diary.
- Check any amendments to the porter rota and follow up on outstanding residents’ mail as necessary.
- Maintain accurate records relating to keys, deliveries, incidents and other site procedures.
- Keys, Deliveries & Common Areas
- Ensure every key is accounted for at all times and that no key is removed from the building.
- Issue keys only to authorised persons and record all required details, including date and time of issue, identity of key, issuer, recipient and return details.
- Report any key believed to be lost, compromised or damaged immediately to the Estate Manager or Managing Agents.
- Carry out cleaning of the entrance hall area, lifts and other common parts as and when required.
- Familiarise yourself with mechanical plant procedures and appropriate emergency procedures.
What You’ll Bring
- Experience
- Experience in a porter, concierge, security, residential estate or customer‑facing role.
- Experience dealing with residents, visitors, guests and contractors in a professional environment.
- Previous experience in a residential development, hospitality, front‑of‑house or security setting would be advantageous.
- Skills
- Excellent customer service skills and a courteous, attentive approach.
- Strong communication skills and the ability to complete clear handovers.
- Good attention to detail when recording keys, parcels, deliveries and incidents.
- Confidence monitoring CCTV and responding appropriately to potential security concerns.
- Ability to follow site procedures, emergency processes and rota requirements.
- Competence using basic site systems, logs and a smartphone where required.
- Behaviours
- Professionalism: Maintain a smart appearance, full uniform and high standards of conduct at all times.
- Accountability: Take ownership of site procedures, records, keys and resident requests.
- Attention to Detail: Ensure logs, deliveries and key records are accurate and up to date.
- Calmness: Respond appropriately to emergencies, security concerns or resident issues.
- Positivity: Bring a helpful, can‑do attitude to every shift.
- Reliability: Be punctual, dependable and able to follow routines and handover processes.
Why Join Us?
Encore specialises in the management of large residential developments across the UK. We care deeply about the developments we manage and the people who live there, and we provide a supportive environment with training, infrastructure and development opportunities for brilliant people to excel and enjoy what they do. This is an excellent opportunity to play an important role in the day‑to‑day running of City Quay, providing a professional front‑of‑house service and helping to create a safe, secure and welcoming environment for residents and visitors.
Weekend Porter - London, E1W employer: Encore
Encore is an exceptional employer, dedicated to fostering a supportive work environment where employees can thrive. With a strong emphasis on professional development and training, we empower our team members to excel in their roles while contributing to the well-being of our residents at City Quay in London. Join us to be part of a dynamic team that values professionalism, accountability, and a positive attitude, all while ensuring a safe and welcoming atmosphere for our community.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Porter - London, E1W
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the residential development and its values. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice your customer service skills! As a Weekend Porter, you'll be the face of the building. Role-play common scenarios with a friend to ensure you're ready to handle any situation with a smile and professionalism.
✨Tip Number 3
Be prepared to discuss your experience! Think of specific examples from your past roles that highlight your attention to detail, communication skills, and ability to manage security concerns. We want to hear how you've made a difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Encore and contributing to a safe and welcoming environment.
We think you need these skills to ace Weekend Porter - London, E1W
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous roles you've had that relate to being a porter or in customer service. We want to see how your experience can help us create a welcoming environment for our residents and visitors.
Be Professional and Courteous:Since you'll be the first point of contact for residents and visitors, it's crucial to convey your professionalism in your application. Use polite language and demonstrate your commitment to providing excellent service.
Attention to Detail is Key:We love candidates who pay attention to detail! Make sure your application is free from typos and clearly outlines your skills. This shows us you can handle the responsibilities of managing keys, deliveries, and records accurately.
Apply Through Our Website:To make things easier for both of us, please apply through our website. It streamlines the process and ensures your application gets to the right place quickly!
How to prepare for a job interview at Encore
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Weekend Porter. Familiarise yourself with the key tasks like managing deliveries, monitoring security, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since you'll be the first point of contact for residents and visitors, it's crucial to demonstrate your customer service skills during the interview. Share specific examples from your past experiences where you provided exceptional service or handled difficult situations with professionalism and courtesy.
✨Prepare for Security Scenarios
Given the importance of security in this role, be ready to discuss how you would handle various security scenarios. Think about how you would respond to potential breaches or emergencies, and be prepared to explain your thought process. This shows that you can remain calm and collected under pressure.
✨Dress the Part
First impressions matter! Make sure to dress smartly for your interview, reflecting the professional appearance expected of a Weekend Porter. A neat and tidy outfit will not only boost your confidence but also demonstrate your understanding of the role's requirements.
