At a Glance
- Tasks: Manage a high-end residents' lounge, serving drinks and ensuring a welcoming atmosphere.
- Company: Join a dynamic team in a luxury development in London.
- Benefits: Enjoy 24 days annual leave, health perks, and exclusive rewards.
- Other info: Opportunity for career growth and paid training as a swimming pool first responder.
- Why this job: Make a difference in residents' lives while developing your hospitality skills.
- Qualifications: Experience in hospitality or customer service is essential; strong communication skills are a must.
The predicted salary is between 31932 - 31932 £ per year.
Join Our Team as a Residential Hospitality & Lounge Host in London! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We are looking for a Host to join our team at a high-end development in London. Within this development, the 250+ occupants have access to this development's private Bar & Lounge area. We're looking for a proactive individual to join our dynamic team and manage this unique resident facility. If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
About the Position
- Location: EC1V
- Annual Salary: £31,932
- Hours/Working Pattern: 4 on 4 off, 11am‑11pm
What You'll Be Doing
- Lounge Host: Managing the residents lounge area where the club desk is situated. Taking payments, stock taking, serving a variety of drinks and overall management of the Club Lounge.
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and elevate concerns as needed.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks: Looking out for H&S hazards on site patrol, assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
Every member of staff on this development is required to be a swimming pool first responder. So, while the likelihood of needing this training is small, the successful applicant must be willing to undergo this training (this will be paid for).
What You'll Bring
- Experience working in Food & Beverage/Hospitality industry is essential.
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us
- 24 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
Residential Hospitality & Lounge Host - London, EC1V employer: Encore
Join a vibrant team as a Residential Hospitality & Lounge Host in the heart of London, where your passion for outstanding customer service will shine. Enjoy a supportive work culture that prioritises employee well-being with generous benefits like 24 days of annual leave, health services, and social events, all while working in a high-end development that values your contributions. With opportunities for personal growth and a commitment to maintaining high standards, this role offers a rewarding experience in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Hospitality & Lounge Host - London, EC1V
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, personal connections can make all the difference!
✨Tip Number 2
Show up in person! If you're nearby, pop into the venue and introduce yourself. A friendly face can leave a lasting impression, and it shows your enthusiasm for the role. Plus, you might get a chance to chat with the hiring manager directly!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think about scenarios where you've gone above and beyond for a guest. We want to see that proactive attitude shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Residential Hospitality & Lounge Host - London, EC1V
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share specific examples of how you've made a difference in people's lives, as this aligns perfectly with what we're looking for in a Residential Hospitality & Lounge Host.
Tailor Your Application:Make sure to customise your application to highlight relevant experience in the Food & Beverage or Hospitality industry. We want to see how your background fits with our high-end development and the unique needs of our residents.
Communicate Clearly:Since excellent communication skills are key for this role, ensure your written application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, both in writing and verbally.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and efficiently, and you'll have access to all the latest updates about the position and our team!
How to prepare for a job interview at Encore
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Residential Hospitality & Lounge Host. Familiarise yourself with the key tasks like managing the lounge area, greeting residents, and problem-solving. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Since this position revolves around outstanding customer service, prepare examples from your past experiences where you went above and beyond for customers. Think about specific situations where you resolved issues or enhanced someone's experience, as this will highlight your proactive attitude.
✨Demonstrate Local Knowledge
Being able to offer advice about the local area is a big plus. Research popular spots, restaurants, and activities nearby. During the interview, casually mention some recommendations to show that you’re not just familiar with the job but also invested in enhancing residents' experiences.
✨Prepare for Health & Safety Questions
Even if health and safety qualifications aren't essential, it's wise to brush up on basic health and safety protocols. Be ready to discuss how you would handle emergencies or safety checks, as this shows you take the role seriously and are prepared for any situation.
