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For Companies At a Glance
- Tasks: Welcome residents, assist with queries, and promote community engagement.
- Company: Encore, a vibrant company focused on resident relations.
- Benefits: Competitive salary, health perks, social events, and a pension plan.
- Why this job: Join a dynamic team and make a positive impact in the community.
- Qualifications: Customer service experience and strong communication skills.
- Other info: Enjoy 20 days holiday plus bank holidays and birthday off.
The predicted salary is between 27000 - 37800 £ per year.
Location: Barking, IG11 | Annual Salary: £27,000 | Hours: 5 days per week, 10am-6pm
What You'll Do
- Greet residents and visitors warmly, ensuring they feel welcome.
- Support residents with queries, maintenance issues, and emergencies.
- Assist with move‐ins and move‐outs, parcel handling, and key management.
- Promote community engagement and encourage use of communal spaces.
- Carry out building checks, report faults, and support health & safety compliance.
- Keep records updated and maintain accurate data in our systems.
- Work closely with the wider team to deliver a 5‐star service.
What You'll Bring
- Previous experience in customer service, ideally in residential, hospitality, or commercial settings.
- Strong communication and social skills with a positive, "can‐do" attitude.
- Ability to follow routines, complete documentation, and manage tasks efficiently.
- Knowledge of health & safety and contractor management is desirable.
Perks of Joining Us
- 20 Days + Bank Holidays + Birthday
- Cycle to Work Scheme
- MediCash
- SmartHealth – online health services for you and your immediate family.
- Eye Care Vouchers to support your well‐being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
Seniority Level: Entry level
Employment Type: Full‐time
Job Function: Other
Resident Relations Coordinator - Barking, IG11 in London employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Relations Coordinator - Barking, IG11 in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Encore's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Resident Relations Coordinator, you'll be interacting with residents daily. Role-play common scenarios with a friend to boost your confidence and communication skills.
✨Tip Number 3
Prepare some questions for your interview! Asking about community engagement initiatives or how they handle maintenance issues shows you're proactive and ready to contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at Encore and ready to make a difference in the Barking community.
We think you need these skills to ace Resident Relations Coordinator - Barking, IG11 in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, this role is all about building relationships!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or similar roles. We’re looking for those strong communication skills and that positive attitude, so connect your past experiences to what we do at Encore.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Encore
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Relations Coordinator. Familiarise yourself with the key tasks like greeting residents, handling queries, and promoting community engagement. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will highlight your strong communication skills and positive attitude.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a maintenance issue or a resident complaint. Practise your responses to these scenarios, focusing on your problem-solving abilities and how you would ensure a 5-star service.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the role and the company. You might ask about team dynamics, community engagement initiatives, or how they measure success in the role. It’s a great way to leave a lasting impression!
