At a Glance
- Tasks: Repair and maintain cutting-edge equipment while ensuring top-notch quality control.
- Company: Dynamic company with a global presence and a supportive culture.
- Benefits: Private healthcare, enhanced family leave, and generous employee referral schemes.
- Other info: Clear career path with opportunities for growth and development.
- Why this job: Join a team that values innovation and delivers world-class service.
- Qualifications: Technical diploma and experience in A/V or lighting equipment repair.
The predicted salary is between 39942 - 48818 £ per year.
Repair Technician
Interested in this role You can find all the relevant information in the description below.
- Uxbridge, London
- Warehouse Role
Company Benefits
- Private Healthcare after 12 months service
- Employee supported volunteering
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
- Position Overview
The Repair Technician is responsible for facilitating and conducting repair of Encore owned equipment and supports equipment transportation, scanning, tracking, internal billing and other warehouse functions.
This position is responsible for implementing & overseeing quality control (QC) processes and updates the Service Central database in a timely and accurate manner.
Additional responsibilities include maintaining spare parts inventory, documenting the repair process, and providing overall assistance to internal and external team members.
The Repair Technician will report to the Senior Repair Technician or Warehouse Supervisor.
- Key Job Responsibilities
- Equipment Maintenance
- Drive Results - Perform technical & cosmetic repair and maintenance on Encore equipment and road cases. Includes show related items and facility related items.
- Support all Quality Control processes and procedures.
- Design and build miscellaneous equipment or devices to increase performance of existing products or add value to existing equipment.
- Maintain relationships with vendors and order necessary parts to complete repairs.
- See the Bigger Picutre - Visit Encore hotel locations to inspect gear and identify items in need of repair.
- Establish and provide reporting on key repair metrics and ROI
- Purchase shop related items.
- Technology Advancements
- Research and test new equipment.
- Prepare synopsis of benefits, costs, and downfalls of new equipment.
- Continually looks for product advances and manufactured related problems with equipment.
Customer Service
- Deliver World Class Service - Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
- Value People - Maintain positive relationships with Encore teams through effective communication and excellent service.
- Inform internal and external customers on repair status
- Produce reports on key repair metrics, as necessary.
Equipment Handling and Tracking
- Pick, scan, and stage outgoing equipment for transport.
- Sort, scan, and perform QC on incoming equipment.
- Re-shelf equipment after gear is sorted and QC process completed.
- Perform annual physical inventory of equipment.
- Load and unload equipment from vans, trucks, and tractor-trailers.
- Assist with equipment deliveries or on show site as directed.
- Keep work area orderly.
Systems Knowledge
- Understand company processes and follows procedures.
- Do the Right Thing - Complete system entry and paperwork in a timely and accurate manner.
- Job Qualifications
- Minimum of an associate's degree, diploma or equivalent in a related technical discipline
- 1+ years of experience in component level fault isolation and repair.
- Experience in the repair of professional/semi-professional A/V and lighting equipment (or consumer electronics) is a definite plus.
- Demonstrate ability to troubleshoot and repair analog and digital circuitry to the component level.
- Ability to competently use test-equipment such as DMM, oscilloscope, and signal generators.
- Clean soldering/DE soldering skills on both thru-hole and surface mount components.
- Self-motivated, resourceful individual with the ability to work well independently and in groups.
- Good mechanical skills.
- Basic computer/Microsoft Office (Word, Excel) skills. xiskglj
- Ability to take direction & communicate with managers and subordinates.
- Competencies
- Deliver World Class Service
- Hospitality
- Ownership
- Do The Right Thing
- Instills Trust
- Safety Conscious
- Drive Results
- Action Oriented
- See The Big Picture
- Tech Savvy
- Value People
- Communicates Effectively
Repair Technician in London employer: Encore
Join our vibrant team as a Night Concierge in Kensington, where your passion for exceptional customer service will shine. Enjoy a supportive work culture that prioritises employee well-being with benefits like 20 days of annual leave, health services, and social events, all while being part of a dynamic environment in one of London's most desirable locations. With opportunities for personal growth and a commitment to maintaining high standards, this role offers a meaningful and rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Repair Technician in London
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Encore, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Repair Technician in London
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Encore specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Encore
✨Know Your Manufacturing Processes
Before you walk into the interview with Encore, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Encore value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
