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For Companies At a Glance
- Tasks: Oversee site maintenance, manage contractors, and respond to emergencies.
- Company: Join Encore, a leader in facilities management with a focus on teamwork.
- Benefits: Enjoy competitive salary, 20+ days annual leave, and career development opportunities.
- Other info: Dynamic role with opportunities for growth and professional development.
- Why this job: Make a difference by ensuring safe and welcoming environments for residents.
- Qualifications: Experience in facilities management or hospitality, with strong leadership skills.
The predicted salary is between 35000 - 35000 £ per year.
We’re seeking a dedicated Facilities Supervisor to join Encore at one of our established developments in North West London. This is a full-time opportunity for someone who takes pride in keeping sites well-maintained, safe, and welcoming.
Role Overview
- Location: London, NW9
- Hours: Mon-Fri, 14:00-22:00
- Salary: £35,000
What You’ll Be Doing:
- Building Management: Complete evening site walkarounds, inspecting internal and external communal areas for cleanliness, damage, faults, and any health and safety risks.
- Contractor Management: Manage contractors on site, ensuring they work safely and follow signing-in/out procedures.
- Emergency Response: Act as the first point of escalation for facilities-related emergencies between 4pm and 10pm, including leaks, lift breakdowns, fire alarm activations, power outages, access control issues, floods, and security incidents.
- Resident Support: Be a first point of contact for residents, lessees, and visitors, providing reassurance, updates, and support with maintenance issues, complaints, emergencies, and general requests.
- Safety Checks: Carry out or oversee system testing where required, including emergency lighting, fire alarm systems, smoke vents, and lift emergency lines.
- Reporting & Handover: Keep accurate compliance records, incident logs, and handover notes, ensuring the daytime management team has clear information on any outstanding issues.
- Repairs & Maintenance: Raise urgent or emergency work orders out of hours, arrange contractor repairs, and follow up where possible through to completion.
- Team Leadership: Support, oversee, and manage the concierge team, allocating tasks, monitoring workloads, and helping ensure service continuity.
- Presentation Standards: Ensure concierge spaces, lobby areas, and communal areas remain clean, tidy, safe, and presentable at all times.
- Waste & Site Support: Assist with refuse management and any evening waste collection issues, working with existing staff or external contractors as required.
What We’re Looking For:
- Experience working on a large or complex development, ideally within residential block management, facilities, hospitality, or a similar operational environment is essential. Armed forces experience would also be welcomed.
- Experience responding to incidents, emergencies, or urgent operational issues.
- Experience leading, mentoring, coaching, or developing a team.
- Contractor management experience.
- A good understanding of health and safety requirements, with practical experience applying them in an operational setting.
- Excellent time management and the ability to prioritise tasks effectively.
- Excellent written and verbal communication skills.
- Good computer skills, including Microsoft Office, particularly Excel, Word, and Outlook.
- A health and safety qualification such as IOSH Managing Safely, or willingness to work towards this within the first year of employment.
What We Offer:
At Encore, we believe in supporting our team with great benefits, including: Annual Leave: 20 days +
Facilities Supervisor - London, NW9 employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Supervisor - London, NW9
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Encore and understanding their values. Tailor your responses to show how your experience aligns with their needs, especially in building management and emergency response.
✨Tip Number 3
Practice your communication skills! As a Facilities Supervisor, you'll need to interact with residents and contractors. Mock interviews with friends can help you articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Encore team.
We think you need these skills to ace Facilities Supervisor - London, NW9
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your relevant experience in facilities management, contractor oversight, and emergency response to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've successfully managed teams or handled emergencies in the past, so we can see your personality and dedication shine through.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills, as this will give us confidence in your ability to interact with residents and contractors.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us quickly and efficiently, plus you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Encore
✨Know Your Stuff
Make sure you understand the role of a Facilities Supervisor inside out. Familiarise yourself with building management, contractor management, and emergency response protocols. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in managing teams, handling emergencies, and ensuring safety standards. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges they face. This shows that you’re engaged and thinking critically about how you can contribute to their success.
✨Dress for Success
Even though it’s a facilities role, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously. A neat appearance can set a positive tone for the entire interview.