At a Glance
- Tasks: Manage facilities, ensuring safety and cleanliness while supporting residents and overseeing contractors.
- Company: Join Encore, a leading company in property management with a focus on community.
- Benefits: Enjoy 20 days annual leave, health benefits, and a company pension scheme.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be the go-to person for residents and make a real difference in their living experience.
- Qualifications: Experience in facilities management or hospitality, strong leadership, and communication skills required.
The predicted salary is between 35000 - 35000 £ per year.
We’re seeking a dedicated Facilities Duty Manager to join Encore at one of our established developments in North West London. This is a full-time opportunity for someone who takes pride in keeping sites well-maintained, safe, and welcoming.
Role Overview
- Location: London, NW9
- Hours: Mon-Fri, 14:00-22:00
- Salary: £35,000
What You'll Be Doing:
- Building Management: Complete evening site walkarounds, inspecting internal and external communal areas for cleanliness, damage, faults, and any health and safety risks.
- Contractor Management: Manage contractors on site, ensuring they work safely and follow signing‑in/out procedures.
- Emergency Response: Act as the first point of escalation for facilities‑related emergencies between 4pm and 10pm, including leaks, lift breakdowns, fire alarm activations, power outages, access control issues, floods, and security incidents.
- Resident Support: Be a first point of contact for residents, lessees, and visitors, providing reassurance, updates, and support with maintenance issues, complaints, emergencies, and general requests.
- Safety Checks: Carry out or oversee system testing where required, including emergency lighting, fire alarm systems, smoke vents, and lift emergency lines.
- Reporting & Handover: Keep accurate compliance records, incident logs, and handover notes, ensuring the daytime management team has clear information on any outstanding issues.
- Repairs & Maintenance: Raise urgent or emergency work orders out of hours, arrange contractor repairs, and follow up where possible through to completion.
- Team Leadership: Support, oversee, and manage the concierge team, allocating tasks, monitoring workloads, and helping ensure service continuity.
- Presentation Standards: Ensure concierge spaces, lobby areas, and communal areas remain clean, tidy, safe, and presentable at all times.
- Waste & Site Support: Assist with refuse management and any evening waste collection issues, working with existing staff or external contractors as required.
What We’re Looking For
- Experience working on a large or complex development, ideally within residential block management, facilities, hospitality, or a similar operational environment is essential.
- Armed forces experience would also be welcomed.
- Experience responding to incidents, emergencies, or urgent operational issues.
- Experience leading, mentoring, coaching, or developing a team.
- Contractor management experience.
- A good understanding of health and safety requirements, with practical experience applying them in an operational setting.
- Excellent time management and the ability to prioritise tasks effectively.
- Excellent written and verbal communication skills.
- Good computer skills, including Microsoft Office, particularly Excel, Word, and Outlook.
- A health and safety qualification such as IOSH Managing Safely, or willingness to work towards this within the first year of employment.
What We Offer
- Annual Leave: 20 days + bank holidays (pro‑rata for shift patterns)
- Health Benefits: Access to SmartHealth online services for you and your immediate family
- Wellbeing Support: Eye care vouchers and Cycle to Work scheme
- Recognition: Perkbox rewards and company social events
- Future Security: Company pension scheme
Facilities Duty Manager - London, NW9 employer: Encore
Encore is an exceptional employer that prioritises the well-being and professional growth of its employees. With a supportive work culture, comprehensive health benefits, and opportunities for team leadership, you will thrive in a dynamic environment while ensuring the safety and satisfaction of residents in North West London. Join us to be part of a company that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Duty Manager - London, NW9
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. Attend local events or join online groups where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to facilities management. Think about scenarios where you've handled emergencies or managed contractors effectively. We want you to showcase your experience and how you can keep our sites safe and welcoming!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a perfect fit for the Facilities Duty Manager position.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Encore. Let’s make it happen!
We think you need these skills to ace Facilities Duty Manager - London, NW9
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in facilities management, team leadership, and any relevant health and safety qualifications. We want to see how you fit into our vision!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the Facilities Duty Manager role and how your previous experiences make you the perfect fit. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear, concise, and free from errors. We appreciate attention to detail, so take the time to proofread before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great addition to our team!
How to prepare for a job interview at Encore
✨Know Your Stuff
Make sure you understand the key responsibilities of a Facilities Duty Manager. Familiarise yourself with building management, contractor oversight, and emergency response protocols. This will help you answer questions confidently and show that you're ready to take on the role.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in facilities management, especially in handling emergencies or managing teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Communicate Clearly
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would handle resident complaints or emergencies, showcasing your problem-solving abilities.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific challenges the site is currently facing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
