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- Tasks: Lead a team to manage residential estates and deliver exceptional customer service.
- Company: Encore, a top-rated property management company with a personal touch.
- Benefits: Competitive salary, hybrid working model, and growth opportunities.
- Why this job: Join a fun, supportive team and make a real difference in people's lives.
- Qualifications: Degree preferred, MIRPM qualification required, and 8+ years of management experience.
- Other info: Dynamic environment with a focus on teamwork and professional development.
The predicted salary is between 43200 - 72000 £ per year.
At Encore, we are here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.
The Encore culture not only attracts the brightest talent but also industry recognition as we’ve been awarded Employer of the Year on many occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. We are all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.
The Estate Management – Team Lead is a pivotal role within our company. You will be responsible for coordinating all of the resources (internal & external) to effectively oversee the teams portfolio of residential estates and deliver outstanding service to our customers. You will be communicating with key stakeholders and managing, supporting, motivating and leading the team to success.
The successful candidate will present with the following:
- Qualifications
- Degree preferable. A good standard of education is essential.
- MIRPM qualification required.
- Other property qualifications (e.g. RICS) are desirable.
- Experience
- 8 years+ relevant management experience. While a background in estate management is desirable, your experience could be in surveying or property management.
- Strong experience of budget management, financial control and delivering cost-efficiency.
- Knowledge of relevant legislation (e.g. Landlord & Tenant Act, RICS Code etc).
- Detailed working knowledge of building management, systems maintenance and repair projects.
- Customer relationship management.
- Skills
- Excellent time management, prioritisation, delegation and project management skills.
- Excellent numeracy/analytical skills and competency in dealing with financial information.
- Excellent communication skills – letter writing and the written and verbal presentation of information.
- Excellent computer skills – knowledge of Qube would be an advantage. Proficient in all Microsoft programmes and competent in mail merging.
- Excellent people skills – an ability to adapt your style as required.
- Excellent commercial skills – demonstrate a savviness and awareness of commercial reality.
Why Work with Us?
- Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
- Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
- Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.
- We operate a hybrid working model at Encore with 3 days in our London office and 2 days working from home.
Estate Management Team Lead in London employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Management Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Encore's culture and values. Show us how your experience aligns with our mission of delivering outstanding customer service. We love candidates who can demonstrate genuine care and teamwork!
✨Tip Number 3
Practice your communication skills! Whether it’s verbal or written, being able to articulate your thoughts clearly is key. Consider mock interviews or even chatting with friends to refine your style before meeting us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Estate Management Team Lead in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for estate management and how you connect with our mission of making property management personal and thoughtful.
Tailor Your Experience: Make sure to highlight your relevant experience in estate management or related fields. We’re looking for someone who can lead and motivate a team, so share specific examples of how you've done this in the past. Tailoring your application to reflect our values will definitely catch our eye!
Be Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. Remember, we want to see your skills without wading through too much text!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Encore!
How to prepare for a job interview at Encore
✨Know Your Stuff
Make sure you brush up on your knowledge of property management and relevant legislation like the Landlord & Tenant Act. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to motivate and support a team. Prepare examples from your past experience where you've successfully led a team or managed a project, highlighting your communication and collaboration skills.
✨Be Ready for Financial Questions
Since budget management and financial control are key parts of the role, be prepared to discuss your experience with financial information. Bring examples of how you've delivered cost-efficiency in previous roles to the table.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, growth opportunities, or specific challenges the team is currently facing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
