At a Glance
- Tasks: Coordinate equipment orders and provide top-notch customer service in a dynamic environment.
- Company: Encore, a global leader in event technology and production.
- Benefits: Competitive salary, private healthcare, employee recognition, and career development opportunities.
- Other info: Enjoy a clearly defined career path and access to state-of-the-art technology.
- Why this job: Join a vibrant team and make an impact in the exciting world of events.
- Qualifications: 2+ years in customer service, preferably in audio-visual or related fields.
Encore, Uxbridge
Equipment Coordinator
Salary: £28,000 to £32,000 (depending on experience)
Position Overview
The Equipment Coordinator (EC) is responsible for processing all incoming business activity and billing information while providing outstanding customer service. The EC will administer all order entry processes including order updates with a focus on maximising equipment utilisation and act as a primary liaison to the Warehouse team, supporting Venue and Production team needs. Responsible for reducing subrental costs, increasing equipment utilization, improving internal customer service, and implementing cost-savings strategies. Support the transportation process between venues and events. The Equipment Coordinator will report to the Manager, Labour/Technology or Warehouse Manager.
Your perspective
- Private Healthcare after 12 months
- Employee supported volunteering
- Enhanced family leave provision
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
Key Job Responsibilities
Customer Service & Order Entry
- Deliver World Class Service - Provide outstanding service to internal and external customers.
- Process equipment requests and order entry.
- Value People - Develop relationships, both internal and external.
- Respond in a timely manner to all orders and inquires.
- Drive Results - Offer technology & service solutions to meet customer needs while focusing on increasing utilisation of warehouse inventory.
- Follow up with field team post-event when needed.
- Gather equipment shortage data and source equipment from internal and external sources to fulfill those needs.
- Oversee internal equipment transfers with an emphasis on keeping company-owned equipnment in use and available as often as possible to maximize cost reduction.
Administration & Reporting:
- Inventory system entry of all warehouses sourced orders and accurate internal billing.
- Ensure all system packages are up to date.
- Maintain non-barcoded items within the system for accuracy.
- Do the Right Thing - Assist with communication on shortages and overdue items to be reconciled.
- Assist in developing strategies for maximizing internal resources in an effort to lower costs.
Disclaimer
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Job Requirements
- 2+ years of customer service experience, within audio-visual or related service industry preferred.
- Demonstrated ability to work in a fast paced, high volume environment while being able to think creatively and effectively solve problems.
- High degree of commitment to service excellence.
Competencies
Deliver World Class Service
- Hospitality
- Ownership
Do The Right Thing
- Instills Trust
- Safety Conscious
Drive Results
- Action Oriented
See The Big Picture
- Tech Savvy
Value People
- Communicates Effectively
Work Environment
Work is generally performed at an office that is moderately quiet. Team members will occasionally visit other work locations for meetings or for other business reasons. Working times will include days and may include evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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Equipment Coordinator in London employer: Encore
Encore is an exceptional employer, offering a vibrant work culture that values creativity and collaboration in the heart of London. With competitive salaries, comprehensive benefits like private healthcare and family leave, and ample opportunities for professional growth, employees are empowered to thrive in their roles while delivering outstanding service at prestigious events. Join us to be part of a dynamic team that celebrates innovation and excellence in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Equipment Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Encore. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Encore before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Equipment Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Encore:Your cover letter is your chance to shine! Tell us why you want to work at Encore specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Encore!
How to prepare for a job interview at Encore
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
