Development Manager - London

We’re looking for an experienced Development Manager to oversee the smooth operation of a high-end residential development based in London. In this role, you will be responsible for ensuring a high-quality living environment for residents while maintaining the property to the highest standards.

Location: London

Salary: Competitive

Hours: Monday to Friday, 8am-5pm

Previous experience in a large high-end residential development is essential for this role.

The Role

• Delivering outstanding customer service to residents and visitors.
• Managing and supporting site-based staff.
• Overseeing planned and reactive maintenance, including contractor management.
• Ensuring communal areas are impeccably maintained and presented.

What You’ll Do

1. Building Management
   • Conduct regular inspections of communal areas, ensuring cleanliness, functionality, and safety.
   • Manage contractors, approve and assess maintenance work, and ensure compliance with safety protocols.
   • Coordinate planned maintenance, ensuring timely execution to required standards.
   • Manage stock levels for day-to-day items and facilitate meter readings for communal utilities.
   • Oversee/conduct system tests, including emergency lighting, fire alarms, and lift emergency lines.
   • Monitor parking compliance and address related issues.
   • Provide input for budgets, residents’ meetings, and communication with directors.
2. Maintenance & Repairs
   • Arrange and follow up on reactive and planned maintenance.
   • Oversee the carrying out of minor repairs such as replacing bulbs, adjusting doors, and other small tasks.
   • Coordinate and follow up on emergency repairs.
3. Resident Services
   • Manage front-of-house services, including parcel and key handling.
   • Ensure the on-site staff are well adept in welcoming new residents, introducing house rules, and that they provide a visible on-site presence.
4. Team Management
   • Lead, mentor, and support on-site staff, ensuring they have the tools and training to excel.
   • Manage staff rotas, holidays, and appraisals to maximise team efficiency.
   • Enforce policies and procedures, ensuring consistency and compliance.

What You’ll Bring

• Experience
  • Proven experience managing prestigious residential developments is essential.
  • Strong leadership skills, with experience mentoring and developing teams.
  • Contractor management expertise, including assessing and approving works.
  • Financial management experience (essential).
• Qualifications
  • Either be working towards or hold an IWFM, TPI or other equivalent property/facilities management based qualification.
• Skills
  • Exceptional time management and task prioritisation.
  • Outstanding communication skills, both written and verbal.
  • Proficient in Microsoft Office (Excel, Word, Outlook).
• Behaviours
  • Accountability: Take ownership and see tasks through to completion.
  • Attention to Detail: Passionate about delivering excellence in every aspect.
  • Commitment: Proud to make a difference and go above and beyond.
  • Positivity: Embrace challenges with a can-do attitude.
  • Curiosity: Continuously learn, question, and seek improvement.

Interview Stages:

1. Initial 10-15 Minute informal phone call with Internal Recruiter
2. 1st Stage Video Interview: Internal Recruiter, Senior Operations Manager and Senior Property Manager
3. 2nd Stage Interview - Presentation: Estate Operations Director, Estate Management Director and Regional & Client Manager
4. Final Stage: Introduction to the client

Why Join Us?

This is an exciting opportunity to take the lead in managing a highly respected residential development, working with a supportive team and making a tangible difference to the community.