AV Technical Lead in London

Salary: Around £30,000- £35,000 (depending on experience) London, UK

Position Overview

The Technical Lead is a point of contact responsible for the planning, set up and operation of small to large-scale audio-visual systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams, planning department resources and contributing towards department improvements. There may also be occasions where the individual may be required to deputise for the Technical Manager/Group Head. This position reports to the Technical Manager relevant to the department.

Company Benefits:

• Private Healthcare after 12 months of service
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Program

Key Job Responsibilities

• Equipment Operation - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment. Troubleshoots technical issues and resolves problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures. Reports all health and safety issues to the HSE Manager, line manager or Project Manager onsite. Ensures equipment is secure from theft and/or damage when in use.
• Customer Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication.
• See the Bigger Picture - Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction. Understands and fosters the hotel/venue/client relationship.
• Training/Staff Development - Creates an atmosphere that fosters the development of technical and leadership skills in other employees. Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
• Event Supervision - Performs advanced work (pre/during/post event) with operations team members. Supervises and directs other technicians during an event.
• Equipment Maintenance - Assists team with proper preparation, security, storage, transportation, and maintenance of equipment. Performs inventory and forecasting of equipment needs.
• Local/Regional deputizing - Takes ownership of local/regional department running allowing Technical Manager/Group Head to focus more on their day-to-day tasks. Assists with training and coaching enabling junior members of staff to perform their duties to the best of their ability.

Job Qualifications

• 4+ years of field AV experience area is required.
• 3-5 years of customer service or hospitality experience is preferred.
• Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management.
• Experience with project management of multiple tasks/initiatives.
• Strong customer, client and co-worker interface experience and abilities.

Competencies

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Develops Talent
• Tech Savvy
• Manages Complexity
• Ensures Accountability
• Instils Trust

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.