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For Companies At a Glance
- Tasks: Assist in leading teams and ensuring top-notch service across prestigious estates.
- Company: Join Encore, a leader in high-end facilities management.
- Benefits: Enjoy 23 days leave, health perks, and a vibrant company culture.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Health & Safety qualification and experience in operations preferred.
- Other info: Flexible working with great career growth opportunities.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join our team as an Assistant Operations Manager at Encore. Our Operations team specialises in the management and provision of soft facilities services across a portfolio of highly prestigious residential and commercial estates. Operations provides operational and line management support for the siteâbased teams providing highâend residential services and compliance.
Location & Working Hours
- Location: London (Mixture of Office, Home and Onâsite working required)
- Annual Salary: ÂŁ36,000
- Hours / Working Pattern: Monday to Thursday, 8:30 amâ5:00 pm & Friday 8:30 amâ4:30 pm (Other hours may be required depending on business needs)
What You'll Be Doing
- Assist the Operations Manager in leading siteâbased teams, ensuring high standards and consistent service delivery across multiple estates.
- Help implement policies and procedures to maintain a 5âstar approach, oversee rotas, and ensure compliance with health and safety standards.
- Support budget monitoring, cost control, and help achieve annual financial targets.
- Assist with recruitment, training, and development of staff, conducting appraisals and fostering a culture of collaboration and continuous improvement.
- Build strong relationships with stakeholders, handle queries and complaints professionally, and ensure service level agreements are met or exceeded.
- Help mobilise new sites, ensuring SOPs are implemented, equipment and systems are in place, and compliance is maintained.
- Identify opportunities to enhance efficiency, service quality, and profitability through innovative solutions and best practices.
- Prepare and contribute to monthly reports demonstrating service performance, compliance, and budget control.
- Act as a point of escalation for operational issues and assist in resolving challenges quickly and effectively.
- Willingness to undertake an IWFM (or equivalent) qualification and further qualifications to support the practical experiences that will be gained in the role.
What You'll Bring
- IOSH Managing Safely or similar Health & Safety qualification (required).
- Experience in facilities or operational management is desirable.
- Strong organisational, communication, and analytical skills.
- Proficiency in Microsoft Office (Excel essential); experience with FM software is desirable.
- A positive, canâdo attitude and ability to adapt to changing priorities.
Perks of Joining Us
- 23 Days Annual Leave + Birthday + Bank Holidays
- Cycle to Work Scheme
- MediCash
- SmartHealth â Online health services for you and your immediate family
- Eye Care Vouchers
- Perkbox Rewards
- Company Social Events
- Pension Plan
Assistant Operations Manager - London employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Assistant Operations Manager - London
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes itâs not just what you know, but who you know that can help you land that Assistant Operations Manager role.
â¨Tip Number 2
Prepare for those interviews by researching the company and its values. We want to see you shine, so practice common interview questions and think about how your experience aligns with their needs. Show them youâre the perfect fit for their team!
â¨Tip Number 3
Donât forget to follow up after your interviews! A quick thank-you email can go a long way in making a lasting impression. We appreciate when candidates show enthusiasm and professionalism, so let them know youâre still keen on the role.
â¨Tip Number 4
Apply through our website for the best chance of getting noticed. We love seeing applications come directly from our site, and it shows youâre genuinely interested in joining our team. So, what are you waiting for? Get that application in!
We think you need these skills to ace Assistant Operations Manager - London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Assistant Operations Manager role. Highlight your experience in facilities or operational management and any relevant qualifications like IOSH Managing Safely. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that demonstrate your ability to lead site-based teams and maintain high standards of service delivery.
Showcase Your Soft Skills: We value strong communication and organisational skills, so make sure to showcase these in your application. Give examples of how you've built relationships with stakeholders or handled queries and complaints professionally.
Apply Through Our Website: Don't forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen on joining our team at Encore!
How to prepare for a job interview at Encore
â¨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Operations Manager. Familiarise yourself with the key tasks mentioned in the job description, such as managing site-based teams and ensuring compliance with health and safety standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
â¨Showcase Your Experience
Be ready to discuss your previous experience in facilities or operational management. Prepare specific examples of how you've successfully led teams, implemented policies, or improved service delivery. This will give the interviewer confidence in your ability to handle the challenges of the position.
â¨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you assess if the company is the right fit for you.
â¨Demonstrate Your Problem-Solving Skills
Since the role involves acting as a point of escalation for operational issues, be prepared to discuss how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills and proactive approach.
