Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage accounts and drive strategic event business opportunities with a focus on client satisfaction.
- Company: Join a leading company in the events industry with a dynamic and innovative culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be at the forefront of exciting events and make a real impact in the industry.
- Qualifications: Strong customer service skills and experience in managing complex proposals.
- Other info: Work in a collaborative environment with opportunities to network and grow your career.
The predicted salary is between 36000 - 60000 £ per year.
Position Overview
The Account Director works with a portfolio of accounts across all markets. This role is responsible for identifying, developing, and securing large, technically complex, and/or strategic event business opportunities from designated accounts, inbound Account leads, and through individual sales efforts. The Account Director is responsible for utilizing technical, creative services, and operational support to sell Encore's breadth of services to clients while managing budget expectations, event profitability, and exceeding customer expectations. In addition, the Account Director is responsible for driving performance through internal and external development. This position reports to the Senior Director, Global Sales- EMEA.
Key Job Responsibilities
- Account Management
- Identify and develop account plans designed to increase revenue while managing compliance, profitability, and revenue channel development.
- Qualify and quantify the customers holistic needs in AV, Event Technology, Production, Content and all technical event needs.
- Create and execute plans to further penetrate the account, including securing customer appointments and executing sales calls, customer business reviews, and action plans to identify and secure both short and long-term revenue opportunities.
- Ensure each account moves from vendor status through desired role of trusted advisor by establishing and delivering on our Core Value Proposition.
- Understand customer's industry trends and associations, and build a network that continues to establish credibility, rapport, and opportunities to engage customers.
- Identify trends in spend and develop strategy to penetrate those markets further.
- Develop a rolling 12 monthly view of all Key Account Events or planning.
- Account Strategy
- Develop deep knowledge of customer procurement strategies, structure, businesses, and synergies.
- Identify and build strong relationships with individuals responsible for planning or producing large/complex/strategic events within customer's organization.
- Aggregate client account-based growth data and evaluate areas of opportunity.
- Anticipate client needs and proactively develop an approach that is tailored to each client.
- Model account-based trends on a monthly, quarterly, and annual basis, and compare data with previous years' results and forecast future account-based growth rates.
- Drive results through customized solutions.
- Serve as a subject matter expert for all of Encore's owned subsidiary companies with the ability to sell full solutions to the customer's holistic production needs.
- Responsible for generating leads and mining opportunities within existing accounts to drive incremental revenue.
- Understand industry trends that impact customer buying behaviors and offer innovative solutions.
- Engagement in relevant industry organizations.
- Revenue Management
- Meet and exceed quarterly and annual quotas.
- Actively manage account pipeline throughout the entire organization for all Encore services including core audio visual services, power, rigging, HSIA, digital services and all offerings Encore provides to clients.
- Establish and maintain event profitability models throughout the Sale Process.
- Operational and Technical Support
- Communicate the production and technical needs of programs effectively to clients and internal partners.
- Ensure Encore Production Standards are adhered to throughout the Sales Process.
- Review proposals to ensure competitive advantage, customer alignment, and compliance with MSA agreements and Encore Policy.
- Utilize software tools including diagrams, proposals, renderings, CAD drawings and related technical material to sell programs to clients while managing budget and exceeding customer expectations.
- Understand Encore's family of brands, product offerings, and servicing divisions and communicate the customer's needs cross functionally.
- Information Management, Reporting, and Company Support
- Work closely with Encore internal contacts to realize account objectives and act on resolving customer experience and internal issues.
- Identify and assign Encore team members, including senior leadership on the buy/sell hierarchy for key accounts.
- Monitor and maintain accurate and timely CRM activity data entry, billing records, show evaluations, customer surveys, monthly or quarterly reporting, and any other information on assigned accounts requested by management in accordance with policies and procedures.
- Maintain timely and consistent customer reporting, delivery, and communication of key requirements.
Job Qualifications
- Demonstrated excellent customer service skills.
- Ability to create technically and/or logistically complex proposals.
- Ability to create and execute a strategic customized account plan.
- Experience in networking targeted customers at industry events.
- Experience working within a team environment to over-deliver on desired results.
- Experience with high-level (Director or above) contract negotiations and the ability to successfully navigate complex organizations.
- Experience with internal and external Producers, Technical Directors, and Event Planners.
- Excellent computer skills including all Microsoft Office applications.
- Experience with the use of customer relationship database.
- Experience with creating and executing presentations using PowerPoint and/or other forms of media.
- Strong written and oral communication skills needed to create sales presentations, draft creative and technical proposal content, and effectively solicit business via phone and face to face customer contact, as well as through tradeshow and industry events.
- Excellent organizational skills and the ability to manage multiple projects.
- In depth understanding of the meetings and event technology industries.
- In depth understanding of audio, video, lighting, rigging, and power distribution systems utilized in a corporate staging environment.
- In depth understanding of the corporate events market.
- Desire and ability to travel.
Competencies
- Responsiveness
- Ownership
- Manages Complexity
- Business Insight
- Strategic Mindset
- Collaborates
- Communicates Effectively
- Builds Networks
- Drives Quality Results
- Plans and Aligns
- Instills Trust
- Manages Ambiguity
- Functional/Technical Skills
- Negotiating
- Integrity & Trust
- Innovation Management
- Approachability
Work Environment
Work is performed primarily in a corporate office or home office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Account Director (GSO) in London employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director (GSO) in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks at events, conferences, or even online. Building relationships can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Be proactive in your approach. Don’t just wait for job openings to pop up; reach out to companies you admire and express your interest. A well-timed email can make all the difference!
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your past successes and how you can add value to potential employers. This is your chance to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Account Director (GSO) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in managing complex accounts and how you've exceeded customer expectations in the past. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your previous roles that showcase your ability to create strategic account plans and manage budgets effectively. This is your chance to shine, so let us know what you can do!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Encore
✨Know Your Accounts
Before the interview, dive deep into the accounts you'll be managing. Understand their history, needs, and any recent developments. This will help you demonstrate your ability to create tailored account plans and show that you're already thinking like a trusted advisor.
✨Showcase Your Technical Savvy
Since this role involves complex technical solutions, be prepared to discuss your experience with AV, event technology, and production. Bring examples of past projects where you successfully managed technical requirements and exceeded client expectations.
✨Network Like a Pro
Highlight your networking skills during the interview. Share specific instances where you've built relationships within the industry or at events. This shows you understand the importance of connections in driving business opportunities.
✨Demonstrate Strategic Thinking
Be ready to discuss how you approach account strategy. Talk about how you identify trends, anticipate client needs, and develop customised solutions. This will illustrate your strategic mindset and ability to drive results for the company.
