Technical Specialist Audio in Islington, Norfolk

The Technical Specialist is responsible for project managing the design, planning and implementation of small to large-scale audio systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams. This position reports to a Technical Manager, Senior Project Manager or a Technical Events Manager subject to function and region.

Your perspective:

• Private Healthcare after 12 months of continuous service
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Key Job Responsibilities:

• Event Planning: Assist project managers to help determine audio equipment needs and technical solutions for events. Determine and secure the resources required to successfully complete each project including internal and external resources liaising with freelancers and suppliers. Contribute to technical drawings using Vectorworks. Use simulation software (e.g. D&B ArrayCalc) to design PA systems for events. Ensure that all the necessary planning documentations (e.g. patch sheets, flow diagrams, equipment lists) are communicated to the delivery team prior to the execution of an event.
• Equipment Operation: Advanced user of Yamaha, DiGiCo and Allen and Heath mixing consoles for large scale corporate events. Build and tune PA Systems Line arrays/distributed point source systems including D&B, L-Acoustics, Martin Audio. Coordinate, deploy and monitor Shure and Sennheiser RF mic and IEM systems. Programming comms systems ability to interface multiple wired and wireless systems including GreenGo, ClearCom and RTS. Drives Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. Troubleshoots technical issues and resolve problems quickly as they arise. Do the Right Thing - Complies with all Company security and safety measures. Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite. Ensures equipment is secure from theft and/or damage when in use.
• Customer Service: Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. See the Bigger Picture - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction. Understands and fosters the hotel/venue/client relationship.
• Training/Staff Development: Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees. Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
• Event Supervision: Performs advanced work (pre/during/post event) with operations team members. Supervises and directs other technicians during an event.
• Equipment Maintenance: Assists team with proper preparation, security, storage, transportation, and maintenance of equipment. Performs inventory and forecasting of equipment needs.

Job Qualifications:

• Bachelors Degree or equivalent is preferred.
• 5+ years of field experience in speciality area is required.
• 3-5 years of customer service or hospitality experience.