At a Glance
- Tasks: Lead and manage technical aspects of events, ensuring top-notch execution and customer satisfaction.
- Company: Dynamic events company with a focus on innovation and teamwork.
- Benefits: Competitive salary, private healthcare, employee recognition, and global opportunities.
- Other info: Great career growth potential and a supportive work environment.
- Why this job: Join a vibrant team and make impactful events come to life with cutting-edge technology.
- Qualifications: 3+ years in audio-visual, supervisory experience, and a passion for customer service.
The predicted salary is between 45000 - 50000 £ per year.
The Technical Events Manager is responsible for achieving the revenue and profitability goals of an assigned location(s). The TEM promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality.
Key Job Responsibilities
- Financial Management and Reporting: Drive results by managing an efficient and profitable operation with a focused approach on revenue maximisation and profitability using cost control measures. Achieve financial goals by effectively managing labour, equipment sub-rentals and other costs. Understand and utilise operational and financial reports and complete standard and ad hoc reports accurately and on time. Utilise the Company billing system to coordinate invoicing activities and ensure that billing is reviewed and approved by clients. Participate in business review presentations as needed. Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue. Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. Collaborate with the Health and Safety Manager to ensure that all HSE guidelines are properly implemented.
- Sales Management: Work with regional sales teams to create effective sales strategies to maximise revenue per-event for assigned customers. Prepare and present quotes and proposals in a timely manner to customers. Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary. Collaborate with vendors and other departments to capture and service events. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
- Technical Ability: Understand and oversee the technical aspects of the job and apply troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues. Act as on-site technical expert as needed for events.
- People Development: Promote a culture of high performance, accountability and continuous improvement. Manage performance, address employee concerns, and facilitate team development. Provide focused coaching to develop the skills of team members. Train employees on Encore standards for service and equipment.
Qualifications:
- Bachelor's degree is preferred.
- 3+ years of audio visual experience.
- 1+ years of supervisory experience.
- 2+ years of customer service or hospitality experience is preferred.
- Working knowledge of audio visual equipment in a live show environment.
- Proficiency with computer hardware and software, including Microsoft Office.
- Effective leadership abilities and customer satisfaction focus.
Locations
Events Technical Manager (Permanent) in Islington, Norfolk employer: Encore
Encore is an exceptional employer, offering a vibrant work culture that values creativity and collaboration in the heart of London. With competitive salaries, comprehensive benefits like private healthcare and family leave, and ample opportunities for professional growth, employees are empowered to thrive in their roles while delivering outstanding service at prestigious events. Join us to be part of a dynamic team that celebrates innovation and excellence in the hospitality sector.
