Business Planning & Operations Lead (Permanent) in Islington, Norfolk

AV Operations Manager

Location: London, UK

Salary: £35,000 to £38,000 (dependent on experience)

Your perspective:

• Private Healthcare after 12 months of service
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Your area of responsibility:

• Working in some of the best venues and hotels in the UK, you will play an integral part in the planning and preparation of events and will be responsible for the delivery and set up from small meetings through to large scale productions.
• Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled.
• Prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues.
• Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, and arrange meetings where necessary to establish their requirements.
• Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room.
• Maximise sales potential by up-selling services at every opportunity with the view of increasing turnover.
• Participate in capture rate discussions and suggest ways to capture lost business.
• Monitor sales files to review upcoming groups and ensure that sales processes are followed.
• Foster good relations with all sales team members to maximise new leads.
• Educate the team in terms of all services and introduce incentive schemes to encourage the team to distribute potential sales leads.
• Develop a database of clients who have visited the hotel/venue and proactively correspond with clients after their event to pursue future business.
• Ensure all areas of responsibility are within budget parameters and negotiate preferential rates.
• Utilise all in-house services before out-sourcing.
• Be aware of turnover targets and actively strive to increase revenue.
• In conjunction with hotel team/Sales & Marketing in London, develop sales and marketing literature specific to the hotel/venue.
• Report to the hotel/venue and attend weekly staff meetings to ensure communication does not break down.
• Cultivate good relations with all hotel/venue staff.
• Create development plans with hotel teams to improve service levels.
• Address and provide solutions for concerns or complaints communicated by the Hotel or customers.
• Foster good relations with all of the London team and all sites to ensure full back-up support is provided.
• Attend regular meetings with the London office to ensure all delegated duties are carried out effectively and efficiently.
• Create and standardise information systems for the local London office to clearly see equipment movements and requirements.
• Develop dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients.
• Build long-term customer loyalty by converting one-off Hotel corporate clients' events to established client accounts.
• Monitor competitor activity of production companies using the Hotel and approach clients for future activity.
• Delegate technical responsibility to on-site technician, ensuring all duties are achieved within the deadline.
• Ensure good use of technicians' time by managing shift basis effectively.

What you bring with you:

• High School Diploma, Mathematics and English GCSE or equivalent is preferred.
• Strong AV/live events experience would be preferred.
• Previous experience within the Service and Hospitality industry would be preferable.
• Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.

Our promise to you:

Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.