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For Companies At a Glance
- Tasks: Ensure sites are safe, clean, and welcoming while managing contractors and responding to emergencies.
- Company: Encore, a leader in property management with a focus on excellence.
- Benefits: Competitive salary, health benefits, annual leave, and wellbeing support.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in residents' lives.
- Qualifications: Experience in facilities management, strong communication skills, and a passion for safety.
The predicted salary is between 35000 - 35000 £ per year.
We’re seeking a dedicated Facilities Supervisor to join Encore at one of our established developments in North West London. This is a full-time opportunity for someone who takes pride in keeping sites well-maintained, safe, and welcoming.
Role Overview
- Location: London, NW9
- Hours: Mon-Fri, 14:00-22:00
- Salary: £35,000
What You’ll Be Doing:
- Building Management: Complete evening site walkarounds, inspecting internal and external communal areas for cleanliness, damage, faults, and any health and safety risks.
- Contractor Management: Manage contractors on site, ensuring they work safely and follow signing-in/out procedures.
- Emergency Response: Act as the first point of escalation for facilities-related emergencies between 4pm and 10pm, including leaks, lift breakdowns, fire alarm activations, power outages, access control issues, floods, and security incidents.
- Resident Support: Be a first point of contact for residents, lessees, and visitors, providing reassurance, updates, and support with maintenance issues, complaints, emergencies, and general requests.
- Safety Checks: Carry out or oversee system testing where required, including emergency lighting, fire alarm systems, smoke vents, and lift emergency lines.
- Reporting & Handover: Keep accurate compliance records, incident logs, and handover notes, ensuring the daytime management team has clear information on any outstanding issues.
- Repairs & Maintenance: Raise urgent or emergency work orders out of hours, arrange contractor repairs, and follow up where possible through to completion.
- Team Leadership: Support, oversee, and manage the concierge team, allocating tasks, monitoring workloads, and helping ensure service continuity.
- Presentation Standards: Ensure concierge spaces, lobby areas, and communal areas remain clean, tidy, safe, and presentable at all times.
- Waste & Site Support: Assist with refuse management and any evening waste collection issues, working with existing staff or external contractors as required.
What We’re Looking For:
- Experience working on a large or complex development, ideally within residential block management, facilities, hospitality, or a similar operational environment is essential.
- Experience responding to incidents, emergencies, or urgent operational issues.
- Experience leading, mentoring, coaching, or developing a team.
- Contractor management experience.
- A good understanding of health and safety requirements, with practical experience applying them in an operational setting.
- Excellent time management and the ability to prioritise tasks effectively.
- Excellent written and verbal communication skills.
- Good computer skills, including Microsoft Office, particularly Excel, Word, and Outlook.
- A health and safety qualification such as IOSH Managing Safely, or willingness to work towards this within the first year of employment.
What We Offer:
- Annual Leave: 20 days + bank holidays (pro-rata for shift patterns)
- Health Benefits: Access to SmartHealth online services for you and your immediate family
- Wellbeing Support: Eye care vouchers and Cycle to Work scheme
- Recognition: Perkbox rewards and company social events
- Future Security: Company pension scheme
Why Join Encore?
At Encore, we take pride in delivering excellence in property management and maintenance. As an Estate Operative, you’ll play a key role in creating a safe, clean, and inviting environment for residents.
Apply Today
Ready to be part of a team that values quality and professionalism? We’d love to hear from you!
Facilities Supervisor - London, NW9 employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Supervisor - London, NW9
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend local events or join online groups where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research Encore and understand their values and operations. Think about how your experience aligns with the role of Facilities Supervisor. Practise common interview questions and be ready to showcase your leadership skills and problem-solving abilities.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to highlight them during your conversations. Whether it’s health and safety qualifications or contractor management experience, let’s make sure they know you’re the right fit for the job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Encore team. Let’s get you that Facilities Supervisor position!
We think you need these skills to ace Facilities Supervisor - London, NW9
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in facilities management, contractor oversight, and any relevant health and safety qualifications. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the Facilities Supervisor role and how your previous experiences make you the perfect fit. Don’t forget to mention your approach to resident support and team leadership.
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application is clear, concise, and free of errors. We appreciate attention to detail, so take the time to proofread before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Encore!
How to prepare for a job interview at Encore
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Facilities Supervisor. Understand the importance of building management, contractor oversight, and emergency response. Being able to discuss these areas confidently will show that you’re serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in managing teams, responding to emergencies, and ensuring health and safety compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Smart Questions
Come prepared with questions that show your interest in the company and the role. Inquire about their approach to resident support or how they handle contractor management. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Dress the Part
While the role may involve practical work, dressing smartly for the interview can make a great first impression. Aim for business casual attire that reflects professionalism while still being comfortable enough to discuss your hands-on experience.