At a Glance
- Tasks: Manage facilities, ensuring safety and cleanliness while supporting residents and overseeing contractors.
- Company: Join Encore, a leader in property management with a focus on community and safety.
- Benefits: Enjoy 20 days annual leave, health benefits, and a company pension scheme.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in facilities management or hospitality, with strong communication and team leadership skills.
The predicted salary is between 35000 - 35000 £ per year.
We’re seeking a dedicated Facilities Duty Manager to join Encore at one of our established developments in North West London. This is a full-time opportunity for someone who takes pride in keeping sites well-maintained, safe, and welcoming.
Role Overview
- Location: London, NW9
- Hours: Mon-Fri, 14:00-22:00
- Salary: £35,000
What You'll Be Doing:
- Building Management: Complete evening site walkarounds, inspecting internal and external communal areas for cleanliness, damage, faults, and any health and safety risks.
- Contractor Management: Manage contractors on site, ensuring they work safely and follow signing‑in/out procedures.
- Emergency Response: Act as the first point of escalation for facilities‑related emergencies between 4pm and 10pm, including leaks, lift breakdowns, fire alarm activations, power outages, access control issues, floods, and security incidents.
- Resident Support: Be a first point of contact for residents, lessees, and visitors, providing reassurance, updates, and support with maintenance issues, complaints, emergencies, and general requests.
- Safety Checks: Carry out or oversee system testing where required, including emergency lighting, fire alarm systems, smoke vents, and lift emergency lines.
- Reporting & Handover: Keep accurate compliance records, incident logs, and handover notes, ensuring the daytime management team has clear information on any outstanding issues.
- Repairs & Maintenance: Raise urgent or emergency work orders out of hours, arrange contractor repairs, and follow up where possible through to completion.
- Team Leadership: Support, oversee, and manage the concierge team, allocating tasks, monitoring workloads, and helping ensure service continuity.
- Presentation Standards: Ensure concierge spaces, lobby areas, and communal areas remain clean, tidy, safe, and presentable at all times.
- Waste & Site Support: Assist with refuse management and any evening waste collection issues, working with existing staff or external contractors as required.
What We’re Looking For:
- Experience working on a large or complex development, ideally within residential block management, facilities, hospitality, or a similar operational environment is essential.
- Armed forces experience would also be welcomed.
- Experience responding to incidents, emergencies, or urgent operational issues.
- Experience leading, mentoring, coaching, or developing a team.
- Contractor management experience.
- A good understanding of health and safety requirements, with practical experience applying them in an operational setting.
- Excellent time management and the ability to prioritise tasks effectively.
- Excellent written and verbal communication skills.
- Good computer skills, including Microsoft Office, particularly Excel, Word, and Outlook.
- A health and safety qualification such as IOSH Managing Safely, or willingness to work towards this within the first year of employment.
What We Offer:
- Annual Leave: 20 days + bank holidays (pro‑rata for shift patterns)
- Health Benefits: Access to SmartHealth online services for you and your immediate family
- Wellbeing Support: Eye care vouchers and Cycle to Work scheme
- Recognition: Perkbox rewards and company social events
- Future Security: Company pension scheme
Facilities Duty Manager - London, NW9 employer: Encore
Encore is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Facilities Duty Manager in North West London, you will benefit from a competitive salary, comprehensive health benefits, and opportunities for recognition through company events and rewards. With a focus on maintaining safe and welcoming environments, Encore fosters a collaborative atmosphere where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Duty Manager - London, NW9
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. Attend local events or join online groups where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to facilities management. Think about scenarios where you've handled emergencies or managed contractors effectively. We want you to showcase your experience and how you can keep our sites safe and welcoming!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a perfect fit for the Facilities Duty Manager position.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Encore. Let’s make it happen!
We think you need these skills to ace Facilities Duty Manager - London, NW9
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in facilities management, especially in residential settings. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Facilities Duty Manager role. Share specific examples of how you've handled emergencies or managed teams in the past – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of interaction with residents and contractors, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we want to see that you can convey information effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Encore!
How to prepare for a job interview at Encore
✨Know Your Stuff
Make sure you understand the key responsibilities of a Facilities Duty Manager. Familiarise yourself with building management, contractor oversight, and emergency response protocols. This will help you answer questions confidently and show that you're ready to take on the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in facilities management, team leadership, and handling emergencies. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Demonstrate Communication Skills
As a Facilities Duty Manager, you'll need to communicate effectively with residents, contractors, and your team. Practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios you might face on the job to showcase your problem-solving and interpersonal skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific challenges the site is currently facing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
