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For Companies At a Glance
- Tasks: Manage residential estates, oversee budgets, and ensure top-notch customer service.
- Company: Encore is dedicated to exceptional service in managing valuable residential estates.
- Benefits: Enjoy a hybrid working model with flexibility and work-life balance.
- Why this job: Grow into a leadership role while making a real impact on clients' lives.
- Qualifications: Degree or equivalent education with 5+ years in estate or property management required.
- Other info: TPI Part 1 certification is essential for this role.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an enthusiastic and skilled Estate Manager to coordinate resources and manage a diverse portfolio of residential estates. This pivotal role will allow you to showcase your expertise in financial management, maintenance coordination, and client communication while providing exceptional service to our customers.
What You’ll Do:
- Milestone Management: Ensure cyclical tasks and reactive works are completed on time and achieve Key Performance Indicator (KPI) targets.
- Financial Oversight: Prepare and manage annual budgets, generate purchase orders, and monitor income and expenditure for financial health.
- Maintenance Management: Implement and oversee planned maintenance schedules, conduct site inspections, and ensure timely resolution of maintenance issues.
- Customer Service Excellence: Maintain strong client relationships, lead meetings, and resolve resident inquiries and complaints with professionalism and diplomacy.
What You’ll Bring:
- A degree or equivalent education, with TPI Part 1 certification essential.
- 5+ years of relevant management experience, ideally in estate or property management.
- Strong financial acumen, including budget management and cost control.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
Why Join Us? At Encore, we pride ourselves on delivering outstanding service and managing valuable residential estates with expertise and care. This is your opportunity to grow into a leadership role while making a real impact in the lives of our clients. Encore operate a hybrid working model, for this role the requirement is 2 days in the office, 2 days from home and 1 day on site.
Estate Manager employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Manager
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to estate management. Understanding these metrics will help you demonstrate your ability to meet targets and improve operational efficiency during interviews.
✨Tip Number 2
Network with professionals in the property management sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare examples of how you've successfully managed budgets and financial oversight in previous roles. Being able to discuss specific instances where you've improved financial health will set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills by preparing anecdotes that highlight your ability to resolve conflicts and maintain strong client relationships. This will demonstrate your fit for a role that prioritises customer satisfaction.
We think you need these skills to ace Estate Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in estate or property management. Emphasise your financial acumen, maintenance coordination skills, and any customer service achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Estate Manager role. Discuss how your background and skills make you a perfect fit for managing residential estates and meeting KPI targets.
Highlight Relevant Certifications: If you have TPI Part 1 certification or any other relevant qualifications, be sure to mention them prominently in your application. This will demonstrate your commitment to professional standards in estate management.
Showcase Communication Skills: In your application, provide examples of how you've successfully maintained client relationships and resolved issues in previous roles. Strong communication skills are essential for this position, so make sure to highlight them.
How to prepare for a job interview at Encore
✨Showcase Your Financial Acumen
Be prepared to discuss your experience with budget management and financial oversight. Bring examples of how you've successfully managed budgets in previous roles, as this is a key aspect of the Estate Manager position.
✨Demonstrate Maintenance Management Skills
Highlight your experience in implementing maintenance schedules and resolving issues. Be ready to share specific instances where you improved maintenance processes or handled challenging situations effectively.
✨Emphasise Customer Service Excellence
Since client communication is crucial, prepare to discuss how you've built strong relationships with clients in the past. Share examples of how you've resolved complaints or inquiries with professionalism and diplomacy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about potential challenges you might face as an Estate Manager and how you would address them, demonstrating your proactive approach.
