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- Tasks: Manage residential estates, ensuring top-notch service and financial oversight.
- Company: Encore, a leading residential property management company with a personal touch.
- Benefits: Competitive salary, hybrid working model, and growth opportunities.
- Why this job: Join a fun, supportive team and make a real impact in people's lives.
- Qualifications: Degree or equivalent, 5+ years in property management, strong financial skills.
- Other info: Award-winning culture focused on communication, collaboration, and professional development.
The predicted salary is between 36000 - 60000 £ per year.
At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.
The Encore culture not only attracts the brightest talent, but also industry recognition as we\’ve been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country – with a team of exceptional people who are energised by what they do. We\’re all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.
The Role
We are looking for an enthusiastic and skilled Estate Manager to coordinate resources and manage a diverse portfolio of residential estates. This pivotal role will allow you to showcase your expertise in financial management, maintenance coordination, and client communication while providing exceptional service to our customers.
What You’ll Do
- Milestone Management: Ensure cyclical tasks and reactive works are completed on time and achieve Key Performance Indicator (KPI) targets.
- Financial Oversight: Prepare and manage annual budgets, generate purchase orders, and monitor income and expenditure for financial health.
- Maintenance Management: Implement and oversee planned maintenance schedules, conduct site inspections, and ensure timely resolution of maintenance issues.
- Customer Service Excellence: Maintain strong client relationships, lead meetings, and resolve resident inquiries and complaints with professionalism and diplomacy.
What You’ll Bring
- A degree or equivalent education, with TPI Part 1 certification essential.
- 5+ years of relevant management experience, ideally in estate or property management.
- Strong financial acumen, including budget management and cost control.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
Why Work with Us?
- Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
- Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
- Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.
At Encore, we pride ourselves on delivering outstanding service and managing valuable residential estates with expertise and care. This is your opportunity to grow into a leadership role while making a real impact in the lives of our clients.
Encore operate a hybrid working model, for this role the requirement is 2 days in the office, 2 days from home and 1 day on site.
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Estate Manager employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for an Estate Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your financial management and customer service expertise. Share specific examples of how you've tackled challenges in previous roles to demonstrate your value.
✨Tip Number 3
Prepare for interviews by researching Encore's culture and values. Think about how your experience aligns with their mission of providing exceptional service and maintaining strong client relationships. This will help you stand out as a candidate who truly fits the team.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Encore family and contributing to their mission of making property management personal and thoughtful.
We think you need these skills to ace Estate Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for property management shine through. We want to see how much you care about creating a seamless experience for residents, just like we do at Encore.
Tailor Your CV: Make sure your CV highlights relevant experience in estate or property management. Use keywords from the job description to show us you’re the perfect fit for the Estate Manager role.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you want to join our team. Share specific examples of how you've excelled in financial management and customer service, and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Encore
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Encore's mission and values. Familiarise yourself with their approach to residential property management and think about how your experience aligns with their focus on customer service and community.
✨Showcase Your Financial Savvy
Since financial oversight is a key part of the Estate Manager role, be prepared to discuss your experience with budget management and cost control. Bring examples of how you've successfully managed finances in previous roles to demonstrate your expertise.
✨Communication is Key
Given the emphasis on client relationships, practice articulating how you've handled resident inquiries and complaints in the past. Highlight your interpersonal skills and provide specific examples that showcase your ability to resolve issues diplomatically.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This shows your genuine interest in the role and the company. You might ask about their team culture or how they measure success in the Estate Manager position, which can also give you valuable insights.
