Estate Management Team Lead

At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.

The Encore culture not only attracts the brightest talent, but also industry recognition as we’ve been awarded Employer of the Year on many occasions. Our ambition is to be regarded as the most professional managing agent in the country – with a team of exceptional people who are energised by what they do. We’re all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.

The role

The Estate Management – Team Lead is a pivotal role within our company. You will be responsible for coordinating all of the resources (internal & external) to effectively oversee the teams portfolio of residential estates and deliver outstanding service to our customers. You will be communicating with key stakeholders and managing, supporting, motivating and leading the team to sucess.

The successful candidate will present with the following:

Qualifications

• Degree preferable. A good standard of education is essential.
• MIRPM qualification required
• Other property qualifications (eg. RICS) are desirable.

Experience

• 8 years+ relevant management experience. While a background in estate management is desirable, your experience could be in surveying or property management
• Strong experience of budget management, financial control and delivering cost-efficiency
• Knowledge of relevant legislation (eg. Landlord & Tenant Act, RICS Code etc)
• Detailed working knowledge of building management, systems maintenance and repair projects
• Customer relationship management

Skills

• Excellent time management, prioritisation, delegation and project management skills
• Excellent numeracy/analytical skills and competency in dealing with financial information
• Excellent communication skills – letter writing and the written and verbal presentation of information
• Excellent computer skills – knowledge of Qube would be an advantage. Proficient in all Microsoft programmes and competent in mail merging.
• Excellent people skills – an ability to adapt your style as required
• Excellent commercial skills – demonstrate a savviness and awareness of commercial reality

Why Work with Us?

• Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
• Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
• Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.

We operate a hybrid working model at Encore with 3 days in our London office and 2 days working from home.