Estate Director - Aldgate, E1

We’re looking for an experienced Estate Director to oversee the smooth operation of a high end residential development based in London which consists of just over 1000 homes. This is a dual site role managing two developments in local proximity to each other. In this role at this high end development you will be responsible for ensuring a high-quality living environment for residents while maintaining the property to the highest standards.

Location: Aldgate, London, E1

Salary: Extremely Competitive

Hours: Monday to Friday, 8:30am-5pm

Previous experience in a large high end residential development is essential for this role.

The Role

As the Estate Director, you will take full responsibility for both developments, including but not limited to:

• Delivering outstanding customer service to residents and visitors.
• Managing and supporting site-based staff (c.40 staff across both developments).
• Overseeing planned and reactive maintenance, including contractor management.
• Ensuring communal areas are impeccably maintained and presented.

What You’ll Do

1. Building Management

• Conduct regular inspections of communal areas, ensuring cleanliness, functionality, and safety.
• Manage contractors, approve and assess maintenance work, and ensure compliance with safety protocols.
• Coordinate planned maintenance, ensuring timely execution to required standards.
• Manage stock levels for day-to-day items and facilitate meter readings for communal utilities.
• Oversee/conduct system tests, including emergency lighting, fire alarms, and lift emergency lines.
• Monitor parking compliance and address related issues.
• Provide input for budgets, residents’ meetings, and communication with directors.

2. Maintenance & Repairs

• Arrange and follow up on reactive and planned maintenance.
• Oversee the carrying out of minor repairs such as replacing bulbs, adjusting doors, and other small tasks.
• Coordinate and follow up on emergency repairs.

3. Resident Services

• Manage front-of-house services, including parcel and key handling.
• Ensure the on site staff are well adept in welcoming new residents, introducing house rules, and that they provide a visible on-site presence.

4. Team Management

• Lead, mentor, and support on-site staff, ensuring they have the tools and training to excel.
• Manage staff rotas, holidays, and appraisals to maximise team efficiency.
• Enforce policies and procedures, ensuring consistency and compliance.

What You’ll Bring

Experience

• Proven experience managing prestigious residential developments is essential.
• Strong leadership skills, with experience mentoring and developing teams.
• Contractor management expertise, including assessing and approving works.
• Financial management experience (essential).

Qualifications

• Either be working towards or hold an IWFM, TPI or other equivalent property/facilities management based qualification.

Skills

• Exceptional time management and task prioritisation.
• Outstanding communication skills, both written and verbal.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Behaviours

• Accountability: Take ownership and see tasks through to completion.
• Attention to Detail: Passionate about delivering excellence in every aspect.
• Commitment: Proud to make a difference and go above and beyond.
• Positivity: Embrace challenges with a can-do attitude.
• Curiosity: Continuously learn, question, and seek improvement.

Interview Stages:

• Initial 10-15 Minute informal phone call with Internal Recruiter
• 1st Stage Video Interview: Internal Recruiter, Senior Operations Manager and Senior Property Manager
• 2nd Stage Interview - Presentation: Estate Operations Director, Estate Management Director and Regional & Client Manager
• Final Stage: Introduction to the client

Why Join Us?

This is an exciting opportunity to take the lead in managing a highly respected residential development, working with a supportive team and making a tangible difference to the community.