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For Companies At a Glance
- Tasks: Coordinate equipment logistics and ensure smooth operations in a dynamic environment.
- Company: Join Encore, a leading company with a supportive and engaging culture.
- Benefits: Enjoy private healthcare, enhanced family leave, and employee recognition schemes.
- Why this job: Be part of a team that values your contributions and supports your growth.
- Qualifications: Strong organisational skills and a proactive attitude are essential.
- Other info: Work in a vibrant office with occasional remote work flexibility.
The predicted salary is between 28800 - 43200 £ per year.
Job Details
Description
Encore, Uxbridge
Equipment Coordinator
Salary : £28,000 to £32,000 (depending on experience)
Overview
The Equipment Coordinator (EC) is responsible for processing all incoming business activity and billing information while providing outstanding customer service. The EC will administer all order entry processes including order updates with a focus on maximising equipment utilisation and act as a primary liaison to the Warehouse team, supporting Venue and Production team needs. Responsible for reducing subrental costs, increasing equipment utilization, improving internal customer service, and implementing cost-savings strategies. Support the transportation process between venues and events. The Equipment Coordinator will report to the Manager, Labour / Technology or Warehouse Manager.
Your perspective
- Private Healthcare
- Employee supported volunteering
- Enhanced family leave provision
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
Key Job Responsibilities
- Customer Service & Order Entry
- Deliver World Class Service – Provide outstanding service to internal and external customers.
- Process equipment requests and order entry.
- Value People – Develop relationships, both internal and external.
- Respond in a timely manner to all orders and inquiries.
- Drive Results – Offer technology & service solutions to meet customer needs while focusing on increasing utilisation of warehouse inventory.
- Follow up with field team post-event when needed.
- Gather equipment shortage data and source equipment from internal and external sources to fulfill those needs.
- Oversee internal equipment transfers with an emphasis on keeping company-owned equipment in use and available as often as possible to maximize cost reduction.
- Administration & Reporting :
- Inventory system entry of all warehouses sourced orders and accurate internal billing.
- Ensure all system packages are up to date.
- Maintain non-barcoded items within the system for accuracy.
- Do the Right Thing – Assist with communication on shortages and overdue items to be reconciled.
- Assist in developing strategies for maximizing internal resources in an effort to lower costs.
Disclaimer
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Job Requirements
- 2+ years of customer service experience, within audio-visual or related service industry preferred.
- Demonstrated ability to work in a fast paced, high volume environment while being able to think creatively and effectively solve problems.
- High degree of commitment to service excellence.
Competencies
- Deliver World Class Service
- Hospitality
- Ownership
- Do The Right Thing
- Instills Trust
- Safety Conscious
- Drive Results
- Action Oriented
- See The Big Picture
- Tech Savvy
- Value People
- Communicates Effectively
Work Environment
Work is generally performed at an office that is moderately quiet. Team members will occasionally visit other work locations for meetings or for other business reasons. Working times will include days and may include evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore.
Qualifications
- Skills
- Behaviors
- Motivations
- Education
- Experience
- Licenses & Certifications
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Equipment Coordinator employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Equipment Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Encore. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by researching Encore's values and culture. We want to see how you fit into our team, so show us you understand what we stand for!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We love authenticity, so let your personality shine through when you talk about your experience as an Equipment Coordinator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Equipment Coordinator role. Highlight relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Keep it engaging and personal – we love to see your personality!
Showcase Your Skills: In your application, don’t forget to showcase any specific skills or experiences that relate to equipment coordination. Whether it's project management or teamwork, let us know how you can contribute to our success!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Encore
✨Know Your Equipment
As an Equipment Coordinator, it's crucial to have a solid understanding of the equipment you'll be managing. Brush up on the specific types of equipment mentioned in the job description and be ready to discuss your experience with them. This shows you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Organisational Skills
This role requires excellent organisational skills. Prepare examples from your past experiences where you successfully coordinated equipment or managed logistics. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Emphasise Teamwork
Collaboration is key in this position. Be prepared to talk about how you've worked effectively within a team in previous roles. Highlight any instances where you helped improve processes or supported colleagues, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might be involved in, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
