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For Companies At a Glance
- Tasks: Lead a front-of-house team and ensure top-notch service for residents.
- Company: Join a prestigious residential development in vibrant South Kensington.
- Benefits: Enjoy 24 days annual leave, health perks, and social events.
- Why this job: Make a real impact by creating a welcoming environment for residents.
- Qualifications: Experience in hospitality management and strong leadership skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join our team as a Duty Manager in Kensington! We are looking for an experienced Duty Manager to join our team at a prestigious residential development in London (SW7).
Location: South Kensington, SW7
Salary: £36,971
Hours: 4 on 4 off, 7am-7pm
What You’ll Be Doing
- Lead by Example: Support and oversee the front‑of‑house team, ensuring a warm, professional, and efficient service for all residents and visitors.
- Maintain Standards: Conduct daily inspections of internal and external communal areas to ensure the development remains spotless, safe, and well‑maintained.
- Resident Support: Act as the first point of contact for residents’ enquiries, maintenance issues, or complaints — handling each with professionalism and care.
- Operational Oversight: Manage parcel deliveries, access permissions, and parking, ensuring all systems and procedures run smoothly.
- Contractor Management: Oversee contractors and maintenance staff, ensuring all works are completed safely and to a high standard.
- Health & Safety: Take overall responsibility for site safety — from fire alarm testing to reporting hazards and ensuring compliance.
- Team Leadership: Mentor and support the concierge, cleaning, and maintenance teams, maintaining morale and ensuring consistent performance across shifts.
- Problem Solving: When the Front Desk Manager is away, take full ownership of day‑to‑day operations — managing move‑ins/outs, investigating complaints, and providing a detailed handover on their return.
What You’ll Bring
- Experience in managing a concierge or front‑of‑house team within a high‑end residential or hospitality setting.
- Strong leadership skills — able to motivate, coach, and support others.
- Excellent communication and interpersonal skills.
- Sound understanding of Health & Safety practices (IOSH or NEBOSH qualification desirable).
- Proficiency with Microsoft Office and general computer systems.
- A proactive, organised, and solution‑focused approach.
- A genuine passion for service excellence and creating a welcoming environment.
Perks of Joining Us
- 24 days annual leave (inclusive of bank holidays)
- Cycle to Work Scheme
- MediCash & SmartHealth – digital healthcare support for you and your family
- Eye Care Vouchers
- Perkbox rewards & discount
- Company social events
- Pension plan
Duty Manager - South Kensington, SW7 employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - South Kensington, SW7
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Duty Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and problem-solving. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for service excellence during interviews. Share specific examples of how you've created a welcoming environment in previous roles. This will help you stand out as the perfect fit for the Duty Manager position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Duty Manager - South Kensington, SW7
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any relevant experience in managing teams in high-end settings.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Duty Manager role. Share specific examples of how you've led teams and handled resident enquiries in the past.
Showcase Your Problem-Solving Skills: In your application, mention instances where you've successfully resolved issues or improved processes. We love candidates who can think on their feet and maintain high standards!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Encore
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with the key tasks like overseeing the front-of-house team and managing resident enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Duty Manager, strong leadership is crucial. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivated others and maintained high standards, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you've had to think on your feet and solve problems effectively. Whether it’s handling complaints or managing operational issues, showcasing your proactive approach will set you apart from other candidates.
✨Emphasise Your Commitment to Service Excellence
The role requires a genuine passion for creating a welcoming environment. Share your thoughts on what excellent service means to you and provide examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
