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- Tasks: Welcome residents, solve problems, ensure safety, and manage parcels daily.
- Company: Join a dynamic team in the heart of London, dedicated to outstanding customer service.
- Benefits: Enjoy 24 days annual leave, birthday off, health perks, and exclusive rewards.
- Why this job: Make a real difference in people's lives while working in a vibrant environment.
- Qualifications: Customer service experience preferred; strong communication skills and a positive attitude are essential.
- Other info: Work 7am-7pm on a 4 on 4 off schedule; must live within a 45/60 minute commute.
The predicted salary is between 23280 - 34520 £ per year.
Join Our Team as a Concierge in London!
Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people\’s day-to-day lives? We\’re looking for a proactive Concierge to join our dynamic team in the heart of London.
If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
- Location: Southwark, London, SE1- Please ensure you live within a 45/60 minute commute from the site.
- Annual Salary:£29,000
- Hours/Working Pattern: 7am-7pm, 4 on 4 off
What You\’ll Be Doing:
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
- Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residentsensuring a smooth communication and pick up.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks:Looking out for H&S hazards on site patrol,Assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
What You\’ll Bring:
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
- 24 Days Annual Leave (Inclusive of Bank Holidays)
- Birthday or closest working day, day off
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
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Day Concierge - Southwark, London, SE1 employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge - Southwark, London, SE1
✨Tip Number 1
Familiarise yourself with the local area around Southwark. Being knowledgeable about local amenities, transport links, and attractions will not only impress during your interview but also help you provide better service to residents.
✨Tip Number 2
Demonstrate your problem-solving skills in real-life scenarios. Think of examples where you've successfully resolved issues or improved customer experiences, as this will showcase your proactive approach and ability to handle challenges.
✨Tip Number 3
Practice your communication skills. As a concierge, you'll need to interact with a diverse range of people. Engaging in conversations with friends or family can help you refine your verbal communication and ensure you come across as warm and approachable.
✨Tip Number 4
Highlight any relevant experience in customer service or security during your discussions. Even if you haven't worked as a concierge before, showcasing your transferable skills will demonstrate your suitability for the role.
We think you need these skills to ace Day Concierge - Southwark, London, SE1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or security. Emphasise any previous roles where you demonstrated problem-solving skills and a proactive attitude, as these are key for the Concierge position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer service. Mention specific examples of how you've made a difference in previous roles and how you can bring that same energy to the team in Southwark.
Highlight Local Knowledge: Since local knowledge is important for this role, mention any familiarity you have with the Southwark area. This could include local attractions, services, or community insights that would enhance residents' experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Concierge role.
How to prepare for a job interview at Encore
✨Showcase Your Customer Service Skills
As a Concierge, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond to assist customers or resolve issues. This will demonstrate your proactive approach and commitment to making a difference in people's lives.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and effective problem-solving skills. Be ready to discuss specific situations where you successfully handled emergencies or maintenance requests. Highlight your ability to remain calm under pressure and how you escalated concerns when necessary.
✨Familiarise Yourself with the Local Area
Having local knowledge can greatly enhance the residents' experience. Research the Southwark area and be prepared to share recommendations for restaurants, attractions, and services. This shows your enthusiasm for the role and your willingness to help residents feel at home.
✨Emphasise Attention to Detail
In this position, maintaining high standards is key. Discuss how you ensure that the concierge area remains presentable and how you conduct safety checks during site patrols. Providing examples of your attention to detail will reassure the interviewers of your capability to handle responsibilities with care.
