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For Companies At a Glance
- Tasks: Welcome residents, solve problems, and ensure safety in a vibrant Mayfair environment.
- Company: Join a dynamic team dedicated to outstanding customer service.
- Benefits: Enjoy 24 days annual leave, health services, and exclusive perks.
- Why this job: Make a real difference in people's lives while working in a stylish location.
- Qualifications: Customer service experience preferred; strong communication skills are essential.
- Other info: Flexible 4 on 4 off schedule with great career development opportunities.
The predicted salary is between 25000 - 35000 £ per year.
Join Our Team as a Concierge in Mayfair! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people’s day-to-day lives? We’re looking for a proactive Concierge to join our dynamic team in the heart of Mayfair. If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
Location: EC1V
Annual Salary: £31,000
Hours/Working Pattern: 4 on 4 off, 7am-7pm
Responsibilities
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
- Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residents, ensuring smooth communication and pickup.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks: Look out for H&S hazards on site patrol; assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
Requirements
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us
- 24 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- MediCash SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
Day Concierge - Mayfair, London employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge - Mayfair, London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the company, be ready to share why you're the perfect fit for the Concierge role. Highlight your customer service skills and problem-solving abilities to make a lasting impression.
✨Tip Number 3
Stay proactive! If you see a job opening that excites you, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Show off your local knowledge! Being a Concierge means knowing the area inside out. Brush up on local hotspots and services so you can impress during interviews with your recommendations and insights.
We think you need these skills to ace Day Concierge - Mayfair, London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share specific examples of how you've made a difference in people's lives, as this aligns perfectly with what we're looking for in a Concierge.
Highlight Problem-Solving Skills: We love proactive individuals! Make sure to mention any experiences where you've successfully resolved issues or handled emergencies. This will show us that you can think on your feet and keep things running smoothly.
Keep It Professional Yet Friendly: While we want to see your personality, remember to maintain a professional tone in your written application. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and get you one step closer to joining our dynamic team in Mayfair!
How to prepare for a job interview at Encore
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think of specific examples where you've gone above and beyond to help someone, as this role is all about making residents feel at home.
✨Show Off Your Problem-Solving Skills
Prepare to discuss how you've handled tricky situations in the past. Whether it was a maintenance issue or an emergency, having a few stories ready will show that you can think on your feet and resolve issues efficiently.
✨Familiarise Yourself with Mayfair
Do a bit of research on the local area. Being able to recommend restaurants, shops, or attractions will impress your interviewers and demonstrate your commitment to enhancing residents' experiences.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your attention to detail and respect for the role you're applying for.
