Day Concierge - London, W2

Join Our Team as a Day Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people\’s day-to-day lives? We\’re looking for a proactive, customer-focused Concierge to join our dynamic team in London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: London, W2 – Please ensure you live within a 45 minute commute of the site.
• Annual Salary: £28,500 (Rising to £29,740 after probation)
• Hours/Working Pattern: 4 on 4 off, 7am-7pm

What You\’ll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residentsensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks:Looking out for H&S hazards on site patrol,Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You\’ll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 25 Days Holiday
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan

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