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- Tasks: Welcome residents, solve problems, and ensure safety in a vibrant London setting.
- Company: Join a dynamic team dedicated to outstanding customer service.
- Benefits: Competitive salary, 24 days leave, health perks, and social events.
- Why this job: Make a real difference in people's lives while enjoying a fun work environment.
- Qualifications: Customer service experience preferred; strong communication skills are essential.
- Other info: Flexible working pattern with great career development opportunities.
The predicted salary is between 24500 - 31500 £ per year.
Join Our Team as a Concierge in London! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.
If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
Location: London, W2
Annual Salary: £29,500 (Rising to £30,596 after probation)
Hours/Working Pattern: 4 on 4 off, 7am-7pm
What You'll Be Doing:
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
- Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residents ensuring smooth communication and pick up.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks: Look out for H&S hazards on site patrol, assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
What You'll Bring:
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
- 24 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
Day Concierge - London, W2 employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge - London, W2
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might know someone in the hospitality industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Show up in person! If you’re eyeing a specific location, pop by and introduce yourself. A friendly face can leave a lasting impression, and you might just catch the hiring manager's attention.
✨Tip Number 3
Prepare for the interview by researching common concierge scenarios. Think about how you’d handle various situations, from maintenance requests to security issues. Being ready to showcase your problem-solving skills will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Day Concierge - London, W2
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering outstanding customer service shine through. We want to see how you can make a difference in people's lives, so share any relevant experiences that highlight your proactive approach.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the Concierge role. Remember, we appreciate attention to detail!
Highlight Problem-Solving Skills: Since this role involves addressing issues efficiently, make sure to include examples of how you've successfully resolved problems in the past. We love seeing candidates who can think on their feet and handle challenges with a positive attitude.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our dynamic team in London!
How to prepare for a job interview at Encore
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Concierge. Familiarise yourself with the key tasks like greeting residents, handling queries, and maintaining safety standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about outstanding customer service, prepare examples from your past experiences where you went above and beyond for customers. Think of specific situations where you resolved issues or made someone's day better, as this will highlight your proactive attitude.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle challenges. Think of scenarios where you had to think on your feet, whether it was dealing with maintenance requests or emergencies. Showing that you can stay calm under pressure will impress the interviewers.
✨Research the Local Area
As a Concierge, local knowledge is key! Brush up on popular spots, restaurants, and services in the area. During the interview, you can mention how you would use this knowledge to enhance residents' experiences, which will show your commitment to the role.
