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For Companies At a Glance
- Tasks: Welcome residents, solve problems, and ensure safety in a vibrant London setting.
- Company: Join a dynamic team dedicated to outstanding customer service.
- Benefits: Enjoy 24 days annual leave, health perks, and exclusive rewards.
- Why this job: Make a real difference in people's lives while working in the heart of London.
- Qualifications: Customer service experience is valued; strong communication skills are a must.
- Other info: Flexible 4 on 4 off schedule with great career growth opportunities.
The predicted salary is between 30000 - 32000 £ per year.
Join Our Team as a Concierge in London! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.
Location: SE1
Annual Salary: £30,000-£32,000
Hours/Working Pattern: 4 on 4 off, 7am-7pm
What You'll Be Doing:
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
- Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residents ensuring smooth communication and pick up.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks: Look out for H&S hazards on site patrol, assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
What You'll Bring:
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
- 24 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
Day Concierge - London, SE1 employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge - London, SE1
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to appear. Research companies you admire and reach out directly. Express your interest in working with them, even if they’re not actively hiring.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to concierge duties. Show off your problem-solving skills and customer service experience – that’s what will set you apart!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Day Concierge - London, SE1
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering outstanding customer service shine through. We want to see how you can make a difference in people's lives, so share any relevant experiences that highlight your proactive approach.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Highlight your problem-solving skills and attention to detail without rambling on.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Concierge role. Mention your experience with security, communication skills, and any local knowledge that could enhance residents' experiences. We love seeing candidates who take the time to align their skills with our needs!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Encore
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Concierge. Familiarise yourself with the key tasks like welcoming residents, handling queries, and maintaining safety standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about outstanding customer service, prepare examples from your past experiences where you went above and beyond for customers. Think of specific situations where you resolved issues or made someone's day better – this will show that you have the right mindset for the job.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle challenges and emergencies. Think of scenarios where you had to think on your feet and resolve issues quickly. This will highlight your proactive approach and ability to maintain high standards under pressure.
✨Research the Local Area
As a Concierge, local knowledge is key! Brush up on popular spots, restaurants, and services in the SE1 area. Being able to offer recommendations during your interview will show that you're not just interested in the job, but also in enhancing residents' experiences.
