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For Companies At a Glance
- Tasks: Welcome residents, solve problems, and ensure safety in a vibrant London setting.
- Company: Join a dynamic team dedicated to outstanding customer service.
- Benefits: Enjoy 24 days annual leave, health perks, and exclusive rewards.
- Why this job: Make a real difference in people's lives while working in the heart of London.
- Qualifications: Customer service experience is valued; strong communication skills are a must.
- Other info: Flexible 4 on 4 off schedule with great career growth opportunities.
The predicted salary is between 30000 - 32000 £ per year.
Join Our Team as a Concierge in London! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London. If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
Location: London, EC1A
Annual Salary: £30,000-£32,000
Hours/Working Pattern: 4 on 4 off, 7am-7pm
What You'll Be Doing
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
- Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residents ensuring smooth communication and pickup.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks: Look out for H&S hazards on site patrol, assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
What You'll Bring
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us
- 24 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
Day Concierge - London, EC1A employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge - London, EC1A
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the company, be ready to share why you're the perfect fit for the Concierge role. Highlight your customer service skills and problem-solving abilities to make a lasting impression.
✨Tip Number 3
Stay proactive! If you see a job that excites you, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Show off your local knowledge! Being a Concierge means knowing the area inside out. Brush up on local hotspots and services so you can impress during interviews with your recommendations and insights.
We think you need these skills to ace Day Concierge - London, EC1A
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering outstanding customer service. Share specific examples of how you've made a difference in someone's day, as this aligns perfectly with what we're looking for in a Concierge.
Highlight Problem-Solving Skills: We love proactive individuals! In your application, mention times when you've successfully resolved issues or handled emergencies. This will demonstrate your ability to think on your feet and maintain high standards, which is crucial for this role.
Keep It Professional Yet Friendly: While we want to see your personality shine through, remember to keep your tone professional. Use clear and concise language, and make sure to proofread for any typos or errors. A polished application shows attention to detail, which is key for a Concierge.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also ensures that your application reaches us quickly. Plus, it’s super easy to do – just follow the prompts and submit your details!
How to prepare for a job interview at Encore
✨Know Your Customer Service Basics
As a Concierge, customer service is key. Brush up on your customer service principles and think of examples from your past experiences where you went above and beyond for someone. This will show your passion for making a difference in people's lives.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific situations where you successfully resolved issues. Think about times when you had to think on your feet or handle emergencies. This will demonstrate your proactive approach and ability to maintain high standards under pressure.
✨Familiarise Yourself with the Local Area
Since local knowledge is important for this role, do some research on the area around London, EC1A. Be ready to share recommendations for restaurants, attractions, or services that residents might find useful. This will highlight your commitment to enhancing their experience.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your attention to detail and respect for the role you're applying for, which is crucial in a customer-facing position like this.
