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For Companies At a Glance
- Tasks: Welcome residents, solve problems, ensure safety, and manage parcels in a vibrant London setting.
- Company: Join a dynamic team dedicated to outstanding customer service in the heart of Kensington.
- Benefits: Enjoy 20 days annual leave, health perks, cycle scheme, and fun company events.
- Why this job: Make a real difference in people's lives while working in a supportive and engaging environment.
- Qualifications: Customer service experience is valued; strong communication skills and a positive attitude are essential.
- Other info: Work 7am-7pm on a 4 on 4 off schedule, with a focus on local knowledge.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team as a Concierge in London! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Concierge to join our dynamic team in the heart of London.
If you're committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
Location: London - Please ensure you live no more than a 45 minute commute from the site.
Annual Salary: £30,000
Hours/Working Pattern: 7am-7pm, 4 on 4 off
What You'll Be Doing:
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.
- Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residents ensuring smooth communication and pick up.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks: Look out for H&S hazards on site patrol, assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents' experience.
What You'll Bring:
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
- 20 Days Annual Leave (Pro Rata) + Bank Holidays + Your Birthday Off.
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
Day Concierge - Kensington (W8) employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge - Kensington (W8)
✨Tip Number 1
Familiarise yourself with the local area around Kensington. Being knowledgeable about local attractions, restaurants, and services will not only impress during your interview but also help you provide exceptional service to residents.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-play scenarios where you handle difficult situations or queries, as this will prepare you for the problem-solving aspect of the concierge role.
✨Tip Number 3
Showcase your proactive attitude by thinking of ways to enhance the resident experience. Prepare examples of how you've gone above and beyond in previous roles, as this aligns perfectly with the expectations for this position.
✨Tip Number 4
Understand the importance of health and safety in a concierge role. Brush up on basic health and safety protocols, as demonstrating your awareness can set you apart from other candidates.
We think you need these skills to ace Day Concierge - Kensington (W8)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or concierge roles. Use specific examples that demonstrate your problem-solving skills and ability to maintain high standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer service. Mention why you are interested in this role specifically and how your skills align with the job description.
Highlight Local Knowledge: Since the role involves providing local recommendations, mention any familiarity you have with the Kensington area. This can set you apart as a candidate who can enhance residents' experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a concierge role.
How to prepare for a job interview at Encore
✨Showcase Your Customer Service Skills
As a Concierge, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond to assist customers or resolve issues. This will demonstrate your proactive approach and commitment to making a difference in people's lives.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and effective problem-solving skills. Think of scenarios where you successfully handled unexpected challenges or emergencies. Be ready to discuss how you prioritised tasks and resolved issues efficiently, as this will highlight your suitability for the position.
✨Familiarise Yourself with the Local Area
Having local knowledge can greatly enhance the residents' experience. Research the Kensington area and be prepared to share recommendations for restaurants, attractions, and services. This shows your enthusiasm for the role and your willingness to provide valuable insights to residents.
✨Emphasise Attention to Detail
In a concierge role, attention to detail is key, especially when it comes to maintaining presentation and safety checks. Be prepared to discuss how you ensure high standards in your work and how you stay vigilant about health and safety hazards. This will reassure the interviewer of your reliability and thoroughness.
