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- Tasks: Welcome residents, solve problems, and ensure safety in a vibrant London setting.
- Company: Join a dynamic team dedicated to outstanding customer service.
- Benefits: Enjoy 24 days annual leave, health perks, and exclusive rewards.
- Why this job: Make a real difference in people's lives while working in the heart of London.
- Qualifications: Customer service experience is valued; strong communication skills are a must.
- Other info: Flexible 4 on 4 off schedule with great career development opportunities.
The predicted salary is between 23800 - 31700 £ per year.
Join Our Team as a Concierge in London! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.
If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
Location: London, E1
Annual Salary: £27,851
Hours/Working Pattern: 4 on 4 off, 7am-7pm
What You'll Be Doing:
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
- Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residents ensuring smooth communication and pick up.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks: Look out for H&S hazards on site patrol, assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
What You'll Bring:
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
- 24 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
Day Concierge - Aldgate, E1 employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge - Aldgate, E1
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might know someone in the hospitality industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Practice your pitch! When you meet potential employers or recruiters, be ready to share why you're the perfect fit for the concierge role. Highlight your customer service skills and problem-solving abilities to stand out.
✨Tip Number 3
Show up at local events! Attend community gatherings or networking events in London. This is a great way to meet people in the industry and learn more about what they’re looking for in a concierge.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from enthusiastic candidates. It shows you’re genuinely interested in joining our team and makes it easier for us to find you.
We think you need these skills to ace Day Concierge - Aldgate, E1
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering outstanding customer service shine through. We want to see how you can make a difference in people's lives, so share any relevant experiences that highlight your proactive approach.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to problem-solving and communication. We appreciate a well-structured application that’s easy to read!
Highlight Relevant Experience: Even if you haven't worked as a concierge before, focus on any customer service or security roles you've had. We value transferable skills, so make sure to mention how your past experiences can help you excel in this role.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Encore
✨Know Your Customer Service Basics
As a Concierge, outstanding customer service is key. Brush up on your customer service principles and think of examples from your past experiences where you went above and beyond for someone. This will show your passion for making a difference in people's lives.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific situations where you successfully resolved issues. Think about times when you had to think on your feet or handle emergencies. This will demonstrate your proactive approach and ability to maintain high standards under pressure.
✨Familiarise Yourself with the Local Area
Since local knowledge is important for this role, do some research on Aldgate and its surroundings. Be ready to share recommendations for restaurants, attractions, or services that residents might find useful. This will highlight your commitment to enhancing their experience.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your attention to detail and respect for the role you're applying for. It sets the tone for how you’ll present yourself as a Concierge.
