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- Tasks: Provide exceptional front-of-house service and assist residents with queries and requests.
- Company: Encore is a prestigious residential development in Cambridge, known for its commitment to high service standards.
- Benefits: Enjoy 20 days annual leave, health services, cycle scheme, and exclusive perks.
- Why this job: Join a dynamic team in a luxury setting, perfect for building your customer service skills.
- Qualifications: Experience in high-end residential or luxury hotels is essential; must be a confident communicator.
- Other info: Flexible hours with a weekly rota; training provided for Pool Responder certification.
The predicted salary is between 20500 - 30000 £ per year.
We are seeking a professional and customer-focused Porter/Concierge to join a prestigious residential development in Cambridge. This is a fantastic opportunity for someone with high-end residential or luxury hotel experience to become a key part of a team committed to delivering exceptional service standards.
Location: Cambridge, CB5
Hours: Monday to Friday: 7am-3pm or 2pm-10pm (Weekly Rota)
Salary: £25,570
Key Responsibilities:
- Provide a warm, welcoming, and professional front-of-house service to residents and visitors.
- Respond promptly and efficiently to resident queries, maintenance requests, and complaints—escalating to the Building or Estate Manager as needed.
- Monitor and manage parcel deliveries, ensuring residents are promptly notified.
- Maintain security protocols by conducting regular site patrols, monitoring CCTV, and verifying IDs of visitors and contractors.
- Keep all communal areas, particularly the concierge desk and front lobby, clean and presentable at all times.
- Assist with routine system testing including fire alarms and emergency lighting.
- Offer residents local area information and recommendations.
- Train and become certified as a Pool Responder to support the safe operation of on-site leisure facilities.
About You:
- Previous experience in a high-end residential development or 4/5-star hotel is essential.
- Confident communicator with excellent written and verbal skills.
- Professional, proactive, and committed to delivering a high standard of service.
- Attention to detail with a strong sense of responsibility.
- Health & Safety awareness (qualifications advantageous).
- Must be able to swim (Pool Responder training will be provided).
Benefits:
- 20 Days Annual Leave + Bank Holidays + Your Birthday Off.
- Cycle to Work Scheme.
- MediCash.
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events.
- Pension Plan.
Concierge - Cambridge employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - Cambridge
✨Tip Number 1
Familiarise yourself with the local area of Cambridge. As a Concierge, you'll be expected to provide residents with recommendations and information about local attractions, restaurants, and services. Knowing the area well will help you stand out during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role requires a professional and customer-focused approach, be prepared to share specific examples of how you've delivered exceptional service in previous roles, especially in high-end environments.
✨Tip Number 3
Demonstrate your attention to detail. In a concierge role, small details matter. Be ready to discuss how you've maintained high standards in previous jobs, whether it's keeping areas tidy or managing deliveries efficiently.
✨Tip Number 4
Prepare for potential scenario-based questions. Think about how you would handle various situations that may arise in a concierge role, such as dealing with difficult residents or emergency situations. This will show your proactive mindset and problem-solving abilities.
We think you need these skills to ace Concierge - Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-end residential or luxury hotel settings. Emphasise customer service skills and any specific roles that demonstrate your ability to provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the responsibilities listed, such as managing parcel deliveries or maintaining security protocols.
Highlight Communication Skills: Since the role requires excellent written and verbal communication, provide examples in your application of how you've effectively communicated with residents or guests in previous positions.
Showcase Attention to Detail: In your application, include instances where your attention to detail made a difference in your previous roles. This could be related to maintaining cleanliness or ensuring safety protocols were followed.
How to prepare for a job interview at Encore
✨Showcase Your Customer Service Skills
As a Concierge, your ability to provide exceptional customer service is crucial. Prepare examples from your previous roles where you went above and beyond for customers, especially in high-end environments.
✨Demonstrate Attention to Detail
The role requires a keen eye for detail, particularly in maintaining the appearance of communal areas. Be ready to discuss how you've ensured high standards in previous positions, and consider bringing up specific instances where your attention to detail made a difference.
✨Familiarise Yourself with Local Area Knowledge
Part of the job involves offering residents local information and recommendations. Research Cambridge's attractions, restaurants, and services so you can confidently discuss them during the interview.
✨Prepare for Health & Safety Questions
Since health and safety awareness is important for this role, brush up on relevant protocols and be prepared to discuss any qualifications or training you have in this area. Showing that you take safety seriously will impress your interviewers.
