At a Glance
- Tasks: Lead video production, manage events, and mentor technicians in a dynamic environment.
- Company: Join a global leader in the Audio Visual industry with a collaborative culture.
- Benefits: Enjoy private healthcare, employee recognition, and generous family leave provisions.
- Other info: Opportunities for global travel and professional development in a fast-paced setting.
- Why this job: Be at the forefront of innovative AV technology and make a real impact on live events.
- Qualifications: 5+ years in large venue AV, strong leadership, and excellent customer service skills.
The predicted salary is between 50000 - 60000 £ per year.
Uxbridge / London
£50,000-£60,000 (dependant on experience)
Benefits:
- Private Healthcare after 12 months of continuous service
- Employee supported volunteering
- Enhanced family leave provision
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Mentoring support and training initiatives
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
Position Overview:
The Technical Manager (Head of Video) will have a very strong technical background in the Audio Visual Industry with an expert level skill set and experience in a specific discipline such as Audio, Video, Lighting, Rigging or Power Distribution; this position must be the subject matter expert for their discipline. Sitting within the Production function, the Technical Manager manages all aspects of that discipline as it pertains to event pre‑planning, on‑site management, equipment maintenance and post‑show activities. Must have the ability to operate/troubleshoot high‑end equipment and have familiarity with major brands of audio‑visual systems and components in a large venue situation. The Technical Manager will be the key resource of information for the Production team; will interface with the warehouse leads helping to design systems; and be the project manager for large event systems. The Technical Manager is required to mentor and develop the technicians. Also where appropriate the Technical Manager will negotiate with supply chains and drive innovation with our product portfolio. On a project by project basis the Technical Manager will maximise profitability by using our own equipment and labour. The Technical Manager may or may not manage a team of Technical Specialists and will report to the Director, Project Management or General Manager, UAE as appropriate.
Key Job Responsibilities:
- Event Pre‑planning: Partner with the Senior Project Managers, Project Managers and end client to design, pre‑plan and manage all aspects of their expertise or discipline. Drive Results – complete necessary technical drawings, production plans, labour needs, budgets, equipment selection, and interfaces with the warehouse leads and sub rentals. See the Bigger Picture – assist and support the other departments as necessary by making recommendations on technology, processes, and methodologies.
- On‑site Management/Operation: Delivers World Class Service – ensuring their discipline meets or exceeds the client’s needs by managing the production plan, budget, and Encore production/safety standards. Do the Right Thing – set and properly test technical components. Operate designated equipment for the event, as needed. Provides leadership to their assigned crew, including internal and external team members. At all times, the Technical Manager is expected to abide with all health and safety requirements to company and international standards; to ensure that all team members and subcontractors adhere to the same; and to recommend areas of improvement to the HSE Manager.
- Post‑show Management: Responsible for post‑show management to include: final labour, time sheets, expenses, sub rentals, and any equipment maintenance needs. Complete reporting information and feedback from team to the Senior Project Managers and Project Managers for the post‑show jot form to document for client’s future events.
- Customer Service: Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Meets with clients on site as necessary to ensure that their needs are met and the equipment setup is working properly.
- People Development: Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. Manage the HR activities including selection, performance management, and learning. Provide focused and continued coaching to develop the skills of team members. Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. Recommend team members for training opportunities, as needed.
Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Job Qualifications:
- BA/BS degree or equivalent experience
- 5+ years of live large venue audio‑visual
- 5+ years of knowledge of Audio Visual and expert level technical skill set in a discipline
- 2+ years crew lead experience (not necessarily direct reports)
- Strong customer service skills
- Excellent organisational skills
- Advanced problem‑solving skills
- Strong written and oral communications skills
- Ability to travel up to 75%
Competencies:
- Exceeds Customer Expectations
- Production Efficiency
- Problem Solving
- Communication
- Teamwork
- Leadership
Technical Manager - Head of Video in City of Westminster employer: Encore
As a leading player in the Audio Visual Industry, our company offers an exceptional work environment in Uxbridge/London, where innovation and technical expertise thrive. Employees benefit from a supportive culture that prioritises professional growth through mentoring, training initiatives, and access to cutting-edge technology, alongside generous perks like private healthcare and enhanced family leave. Join us to be part of a global team that values excellence and fosters a commitment to quality service in every project.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Manager - Head of Video in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the audio-visual industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best work in video production and technical management. Include case studies of successful projects you've led, and make sure to highlight any innovative solutions you’ve implemented. This will give you an edge when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to technical management and customer service. Think about specific examples from your experience that demonstrate your problem-solving skills and leadership abilities. We want you to walk into that interview feeling confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged. So, get your application in and let’s get you one step closer to landing that Technical Manager role!
We think you need these skills to ace Technical Manager - Head of Video in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Manager role. Highlight your experience in the Audio Visual Industry and any specific skills related to audio, video, lighting, or rigging. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Video position. Share specific examples of your past experiences that demonstrate your technical expertise and leadership skills. Let us know why you’re excited about this opportunity!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention your advanced problem-solving skills. We love candidates who can think on their feet and come up with innovative solutions. Share a story where you tackled a challenge in a live event setting!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Encore
✨Know Your Tech Inside Out
As a Technical Manager, you need to showcase your expert-level skills in audio-visual technology. Brush up on the latest trends and major brands in the industry, and be ready to discuss specific equipment you've worked with. Prepare examples of how you've solved technical issues in past events.
✨Demonstrate Leadership Skills
Since this role involves mentoring and leading a team, think of instances where you've successfully managed a crew or project. Be prepared to share how you foster a culture of high performance and accountability, and how you’ve developed team members' skills.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think about challenges you've faced during event pre-planning or on-site management, and how you navigated them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Customer Service Mindset
This role requires excellent customer service skills, so be ready to discuss how you've exceeded client expectations in previous roles. Share specific examples of how you’ve ensured client satisfaction and how you handle feedback or complaints effectively.
