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- Tasks: Plan and deliver amazing events in top UK venues, ensuring client satisfaction.
- Company: Join a diverse team at Encore, committed to innovation and inclusion.
- Benefits: Enjoy private healthcare, employee recognition, and a clear career path.
- Other info: Dynamic role with opportunities for global exposure and professional growth.
- Why this job: Be part of exciting events and build lasting client relationships.
- Qualifications: Strong AV/live events experience preferred; hospitality background is a plus.
The predicted salary is between 35000 - 38000 £ per year.
AV Operations Manager
Location: London, UK
Salary: £35,000 to £38,000 (dependent on experience)
Your perspective:
- Private Healthcare
- Employee supported volunteering
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
Your area of responsibility:
- Play an integral part in the planning and preparation of events, responsible for delivery and set up from small meetings to large scale productions.
- Main point of contact for clients to ensure customer expectations are fulfilled.
- Prepare, rig and de-rig equipment prior to events and be available on-site for technical issues.
- Pro-actively contact clients to develop sales potential and establish their requirements.
- Build and maintain a portfolio of standard set designs/visuals for client visualisation.
- Maximise sales potential by up-selling services to increase turnover.
- Participate in capture rate discussions and suggest ways to capture lost business.
- Monitor sales files to review upcoming groups and ensure sales processes are followed.
- Foster good relations with sales team members to maximise new leads.
- Develop a database of clients who have visited the hotel/venue.
- Proactively correspond with clients after their event to pursue future business and gain feedback.
- Ensure all areas of responsibility are within budget parameters and negotiate preferential rates.
- Utilise in-house services before out-sourcing.
- Be aware of turnover targets and strive to increase revenue.
- Develop sales and marketing literature specific to the hotel/venue.
- Report to the hotel/venue and attend weekly staff meetings.
- Cultivate good relations with hotel/venue staff.
- Create development plans with hotel teams to improve service levels.
- Address and provide solutions for concerns or complaints.
- Attend regular meetings with the London office to ensure effective and efficient duty execution.
- Create and standardise information systems for equipment movements and requirements.
- Develop dry hire shows and large scale events, ensuring proper project implementation.
- Build long-term customer loyalty by converting one-off events to established client accounts.
- Monitor competitor activity and approach clients for future activity.
- Delegate technical responsibility to on-site technician and manage shift basis effectively.
What you bring with you:
- High School Diploma, Mathematics and English GCSE or equivalent preferred.
- Strong AV/live events experience preferred.
- Previous experience within the Service and Hospitality industry preferable.
- Previous audio visual experience or equivalent in an educational environment beneficial.
Our promise to you:
Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.
Business Administrator - Projects (Permanent) employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Administrator - Projects (Permanent)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential employers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their goals. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Business Administrator - Projects (Permanent)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Administrator role. Highlight your relevant experience in AV operations and event management, showing us how you can contribute to our team.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that relate to the responsibilities mentioned in the job description. We want to see how you’ve tackled challenges and achieved results.
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re looking for someone who can build relationships with clients and colleagues alike, so a friendly tone can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Encore
✨Know Your AV Stuff
Brush up on your audio-visual knowledge and live events experience. Be ready to discuss specific technologies and setups you've worked with, as well as how you’ve tackled technical issues in the past. This will show that you’re not just familiar with the equipment but also understand its impact on event success.
✨Client-Centric Mindset
Prepare examples of how you've built relationships with clients in previous roles. Think about times when you went above and beyond to meet their needs or how you’ve successfully upsold services. This will demonstrate your ability to foster good relations and maximise sales potential.
✨Showcase Your Team Spirit
Since collaboration is key in this role, be ready to share experiences where you’ve worked effectively with a team. Highlight how you’ve communicated with different departments, like sales and banqueting teams, to ensure smooth operations. This will illustrate your ability to cultivate good relations across various teams.
✨Be Proactive and Solution-Oriented
Think of instances where you’ve proactively identified opportunities for improvement or addressed client concerns. Discuss how you’ve developed solutions or processes that enhanced service levels. This will show that you’re not just reactive but can also drive positive change.