Building Manager - London, W11

We’re looking for a Building Manager to oversee the smooth operation of a prestigious residential development, ensuring a high-quality living environment for residents while maintaining the property to the highest standards.

Location: London, W11

Salary: £55,000

Hours: Monday to Friday, 9am-5:30pm

The Role

As the Building Manager, you will take full responsibility for the development, including:

• Managing and supporting site-based staff.
• Overseeing planned and reactive maintenance, including contractor management.
• Ensuring communal areas are impeccably maintained and presented.
• Delivering outstanding customer service to residents and visitors.

What You’ll Do

1. Building Management
   • Conduct regular inspections of communal areas, ensuring cleanliness, functionality, and safety.
   • Manage contractors, approve and assess maintenance work, and ensure compliance with safety protocols.
   • Coordinate planned maintenance, ensuring timely execution to required standards.
   • Manage stock levels for day-to-day items and facilitate meter readings for communal utilities.
   • Conduct system tests, including emergency lighting, fire alarms, and lift emergency lines.
   • Handle refuse management, ensuring cleanliness and accessibility of bin stores.
   • Monitor parking compliance and address related issues.
   • Provide input for budgets, residents’ meetings, and communication with directors.
2. Maintenance & Repairs
   • Arrange and follow up on reactive and planned maintenance.
   • Carry out minor repairs such as replacing bulbs, adjusting doors, and other small tasks.
   • Coordinate and follow up on emergency repairs.
3. Resident Services
   • Manage front-of-house services, including parcel and key handling.
   • Issue and monitor licences for pets, alterations, and subletting.
   • Welcome new residents, introduce house rules, and provide a visible on-site presence.
   • Oversee tenant move-ins and move-outs, minimising disruption and damage to communal areas.
4. Team Management
   • Lead, mentor, and support on-site staff, ensuring they have the tools and training to excel.
   • Manage staff rotas, holidays, and appraisals to maximise team efficiency.
   • Enforce policies and procedures, ensuring consistency and compliance.

What You’ll Bring

Experience

• Proven experience managing prestigious residential developments or similar environments such as hospitality or armed forces.
• Strong leadership skills, with experience mentoring and developing teams.
• Contractor management expertise, including assessing and approving works.
• Financial management experience (desirable).

Skills

• Exceptional time management and task prioritisation.
• Outstanding communication skills, both written and verbal.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Behaviours

• Accountability: Take ownership and see tasks through to completion.
• Attention to Detail: Passionate about delivering excellence in every aspect.
• Commitment: Proud to make a difference and go above and beyond.
• Positivity: Embrace challenges with a can-do attitude.
• Curiosity: Continuously learn, question, and seek improvement.

What You Need

• Eligibility to work in the UK.
• A good standard of education (essential).

Why Join Us?

This is an exciting opportunity to take the lead in managing a highly respected residential development, working with a supportive team and making a tangible difference to the community.