Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome residents, handle queries, and ensure building safety.
- Company: Dynamic team in Brentford focused on outstanding customer service.
- Benefits: 20 days annual leave, birthday off, health services, and exclusive rewards.
- Why this job: Make a real difference in people's lives while enjoying a vibrant work environment.
- Qualifications: Customer service experience preferred; strong communication skills essential.
- Other info: Join us for fun company social events and career growth opportunities.
The predicted salary is between 23400 - 28600 £ per year.
Join Our Team as a Concierge! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Concierge to join our dynamic team in Brentford. If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
Location: Brentford
Annual Salary: £26,000
Hours/Working Pattern: Monday to Friday, 11pm-7am
What You'll Be Doing:
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and elevate concerns to the building manager as needed.
- Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residents ensuring smooth communication and pick up.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks: Look out for H&S hazards on site patrol, assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
What You'll Bring:
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
- 20 Days Annual Leave
- Birthday or closest working day, day off
- Cycle to Work Scheme
- MediCash SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
Residential Concierge (Nights) - Brentford employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Concierge (Nights) - Brentford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common questions for concierge roles and practice your responses. We want you to showcase your customer service skills and problem-solving abilities with confidence.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable when you meet potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Residential Concierge (Nights) - Brentford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering outstanding customer service. Share specific examples of how you've made a difference in someone's day, as this aligns perfectly with what we're looking for in a Concierge.
Highlight Problem-Solving Skills: We love proactive individuals! Make sure to mention any experiences where you’ve successfully resolved issues or handled emergencies. This will show us that you can think on your feet and keep our residents happy and safe.
Keep It Professional Yet Friendly: Your written application should reflect the warm and welcoming nature we value at StudySmarter. Use a friendly tone while maintaining professionalism, as this is key to making a great first impression.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Encore
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you went above and beyond to help someone. This role is all about making residents feel at home, so be ready to share how you can create a welcoming atmosphere.
✨Show Off Your Problem-Solving Skills
Prepare to discuss how you've handled tricky situations in the past. Whether it was a maintenance issue or an emergency, think of specific instances where you resolved problems efficiently. This will show that you're proactive and capable of handling the responsibilities of a Concierge.
✨Familiarise Yourself with the Local Area
Since part of the job involves giving recommendations about the local area, do a bit of research beforehand. Know some popular spots, restaurants, and services nearby. This will not only impress your interviewers but also demonstrate your commitment to enhancing residents' experiences.
✨Dress the Part and Be Professional
Even though the role is night-based, make sure to dress smartly for the interview. First impressions matter, and looking professional shows that you take the opportunity seriously. Plus, it sets the tone for how you’ll present yourself as a Concierge.
