At a Glance
- Tasks: Support daily operations and ensure a high-quality resident experience in a luxury residential development.
- Company: Join a prestigious team dedicated to excellence in property management.
- Benefits: Enjoy 24 days of annual leave, health perks, and exclusive rewards.
- Other info: Great career growth opportunities in a supportive team atmosphere.
- Why this job: Be part of a dynamic environment where your contributions make a real difference.
- Qualifications: Experience in concierge or front-of-house roles is preferred.
The predicted salary is between 30000 - 30000 £ per year.
We’re looking for an experienced Estate Services Coordinator to support the smooth operation of a high-end residential development, working alongside the Concierge team and Development Manager to maintain excellent standards, support day-to-day operations and deliver an outstanding resident experience.
Location: Birmingham, B4
Salary: £30,000
Hours: 40 hours per week (8:00am - 5:00pm, Monday to Friday). Please note: hours may vary occasionally depending on building needs. Any changes (e.g. later start for events support) would be discussed in advance.
The Role
As the Estate Services Coordinator, you will work closely with the Concierge team and Development Manager to help maintain the quality, standards and overall operation of the development. You will support day-to-day operational tasks, ensure the estate remains safe, clean and well presented, and provide excellent customer service to residents, visitors and contractors. This is a varied, visible and hands-on role requiring strong front-of-house service, operational awareness, attention to detail and the ability to support a high-class residential environment.
What You’ll Do
- Front of House & Resident Services
- Welcome residents, visitors and contractors in a professional and friendly manner.
- Support the Concierge team with resident enquiries, deliveries, contractor access and day-to-day front desk duties.
- Help manage move-ins, resident inductions, parcel handling, key/fob control and access device processes.
- Handle resident issues or complaints where possible, escalating to the Development Manager when required.
- Maintain a visible, helpful and service-led presence on site.
- Building Management & Estate Operations
- Complete site walkarounds to identify estate issues, safety risks, defects or security concerns.
- Support system testing, record keeping, meter readings, building notices and resident communications.
- Assist with refuse management, amenity checks, communal area standards and operational monitoring.
- Report repairs promptly and liaise with contractors to arrange maintenance or service visits.
- Support contractor management, including sign-in procedures, ID checks, work permits, Health & Safety compliance and quality checks.
- Help maintain a safe, clean, tidy and well-presented building at all times.
- Keys, Parcels & Access Control
- Manage keys, fobs and access devices in line with site procedures.
- Support regular key and parcel audits to maintain accurate records and security standards.
- Ensure parcels are logged, stored safely and residents are notified promptly.
- Support visitor, contractor and resident access processes to keep the building safe and secure.
- Team Support & Reporting
- Work closely with the Building Manager, Development Manager, Concierge team and contractors to maintain site standards.
- Follow work rotas, standard operating procedures and agreed service expectations.
- Maintain accurate records and support management reporting on incidents, key events, issues and escalations.
- Attend meetings, complete training and engage with performance reviews and feedback.
- Support a five-star service culture and assist with coaching new team members where appropriate.
What You’ll Bring
- Experience
- Good working knowledge of a concierge or front-of-house residential environment.
- Experience working in a prestigious residential development, hotel, commercial building or similar service-led environment.
- Experience supporting residents, visitors, contractors and operational teams in a professional setting.
- Experience with parcel handling, key management, access control or building procedures would be advantageous.
- Experience supporting building operations, maintenance coordination or contractor management would be beneficial.
- Qualifications
- A good standard of education is essential.
- Health & Safety awareness or a related Health & Safety qualification would be advantageous.
- Willingness to work towards relevant Health & Safety training within the first year of employment, if required.
- Skills
- Strong customer service and front-of-house skills.
- Excellent communication skills, both written and verbal.
- Good IT skills, especially Microsoft Word and Excel.
- Strong attention to detail and the ability to keep accurate records.
- Ability to follow standard operating procedures and site processes.
- Good organisational skills and the ability to prioritise tasks effectively.
- Confidence dealing with contractors, residents, visitors and internal teams.
- Ability to identify issues, report defects clearly and follow through on operational tasks.
Perks of Joining Us
- 24 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
Why Join Us
This is an excellent opportunity to play an important role in the day-to-day running of a high-end residential development, supporting a professional on-site team and helping to deliver a safe, welcoming and well-managed environment for residents and visitors.
Estate Services Coordinator - Birmingham, B4 employer: Encore
Join a dynamic team as an Estate Services Coordinator in Birmingham, where you will play a pivotal role in maintaining the high standards of a prestigious residential development. Our company fosters a supportive work culture that prioritises employee growth, offering training opportunities and a range of benefits including generous annual leave, health services, and social events, ensuring a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Estate Services Coordinator - Birmingham, B4
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management or concierge sectors. You never know who might have a lead on that perfect Estate Services Coordinator role.
✨Tip Number 2
Show up and shine! If you can, visit the development or similar places to get a feel for the environment. This will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 3
Prepare for those tricky questions! Think about how your past experiences align with the responsibilities of the role. Be ready to share specific examples of how you've handled resident issues or managed operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to a five-star service culture.
We think you need these skills to ace Estate Services Coordinator - Birmingham, B4
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience in a concierge or front-of-house role. We want to see how you've supported residents and managed operations in similar environments, so don’t hold back!
Tailor Your Application:Take a moment to tailor your application to the Estate Services Coordinator role. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Be Professional Yet Friendly:Since this role is all about providing excellent customer service, let your personality shine through! Write in a professional yet friendly tone to give us a taste of how you’d interact with residents and visitors.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Encore
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Estate Services Coordinator. Familiarise yourself with the key tasks like managing resident enquiries and supporting the Concierge team. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be prepared to share specific examples of how you've handled resident issues or complaints in the past. Highlight your ability to maintain a professional and friendly demeanour, even in challenging situations. This will illustrate your fit for a high-class residential environment.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role, so come ready to discuss how you've ensured quality and safety in previous positions. Whether it's through site walkarounds or managing keys and parcels, provide concrete examples that showcase your meticulous nature and operational awareness.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
